Patient Registration Technician

POSITION SUMMARY


Perform accurate front desk workflows in a health care setting, including patient registration, verification of insurance coverage, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service. Responsible for the registration of new patients, collecting and entering patient demographics, and updating and collecting required patient forms. Maintain privacy and confidentiality of information as required by HIPAA. Ensure that all policies and procedures are observed. Perform administrative duties including scheduling appointments, maintaining electronic medical records, billing, and coding information for insurance purposes.


ESSENTIAL FUNCTIONS

1. Greet patients, staff, and visitors in a positive, helpful, and professional manner
2. Interview patients to obtain accurate demographic and insurance information to determine eligibility and specific form of payment for services required. Ensure completion and obtain signatures on all patient documentation, intake, release and consent forms
3. Assess patient eligibility for government programs (Medicaid, Medicare, Veteran's Administration, and Health Insurance Marketplace), refer eligible patients to insurance specialists/patient benefit coordinators
4. Collect co-payments, billing payments, generate receipts, audit and balance financial transactions to ensure accurate daily deposits in compliance with billing policies for safe and secure cash collections
5. Record patient demographic and insurance information, research missing information and obtain signatures and release forms
6. Maintain confidentiality of patient and center legal and financial files
7. Ensure all required registration fields and forms are filled in completely and documents are prepared and ready to be scanned into the patient's record
8. Generate and distribute patient forms for well-child visits, physical exams, etc
9. Keep patients informed of their account information, changes and updates
10. Conduct insurance verification & follow-up in a timely manner
11. Request medical records for follow-up appointments scheduled; process incoming and outgoing medical records requests in a timely manner. Document and log flow of medical records
12. Perform administrative duties; answer telephones; respond to inquiries from staff and the general public regarding medical appointments, documents, and search for and provide information and copies of official documents
13. Schedule patient appointments. Generate and document appointment reminder calls to confirm patient will show to improve no show rates
14. Maintain various logs and reports of daily activities including patient counts in order to prepare monthly data and operating activity
15. Assist in new hire training and of identification of on-going training needs
16. Participate in patient satisfaction and quality improvement initiatives; route patient concerns, complaints and feedback to supervisor/manager
17. Conduct inventory and order medical, lab, office supplies or equipment
18. Participate in the development of, accreditation, quality and other programs identified to improve patient care

MINIMUM QUALIFICATIONS

Six (6) months of patient registration, customer service or related experience.


High School Diploma or GED.


KNOWLEDGE, SKILLS AND ABILITIES


To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required for this position.

1. Knowledge of administrative and recordkeeping principles and practices and medical terminology
2. Knowledge of principles and practices of medical records laws, codes and regulations
3. Knowledge of Revenue Cycle Management (RCM)
4. Correct business English, including spelling, grammar and punctuation
5. Techniques for dealing with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone
6. Principles of customer service and support work
7. Reading and explaining rules, policies and procedures
8. Sorting materials in alphabetical, numerical or chronological order without errors
9. Compiling and summarizing information and preparing periodic or special reports
10. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
11. Establishing and maintaining effective working relationships
12. Knowledge of the RPMS/electronic data entry systems and computer operations. Ability to enter data into a specified computer format
13. Knowledge of and understanding of HIPAA and the Privacy Act
14. Ability to function independently at times and the ability to be self- directed
15. Excellent interpersonal, verbal and written communication skills
16. Knowledge of Microsoft Office Suite; Windows Explorer (electronic file-handling), internet software; and electronic database health records systems
17. Basic operation of a workstation (turning on/off, knowledge of basic functions and components). Use/storage/maintenance of multiple usernames and passwords
18. Computer-related problem-solving skills through use of available training and help desk
19. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times