Program Manager

Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for a Program Manager in the United States (%100 Oniste role). Role Overview We are seeking an experienced Program Manager to lead and manage Datacenter and LAB Management services across multiple sites. T The role will be responsible for end-to-end program ownership, including operations, governance, stakeholder management, financial oversight, and continuous improvement of lab and infrastructure environments. Key Responsibilities Program & Delivery Management  Own and drive end-to-end LAB/Data Center managed services delivery  Manage multi-site lab environments, including setup, expansion, and operations  Ensure high availability, operational eƯiciency, and SLA adherence  Oversee asset lifecycle management (procurement, deployment, tracking, decommissioning) Stakeholder Management  Act as primary interface with client leadership and stakeholders  Provide regular governance updates, executive reporting, and escalation management  Align delivery with business priorities and roadmap Operations & Lab Management  Manage lab infrastructure environments (compute, storage, network devices, test beds)  Oversee inventory tracking systems (RFID/barcode/manual CMDB)  Ensure resource scheduling, lab utilization, and optimization  Drive standardization of lab processes and SOPs Financial & Commercial Ownership  Manage program P&L, margin, and cost optimization initiatives  Track billing, resource utilization, and revenue realization  Ensure adherence to SOW, scope, and change request (CR) governance Governance & Compliance  Establish PMO practices, reporting cadence, and KPIs  Ensure compliance with security, audit, and regulatory requirements  Drive risk management, RCA, CAPA, and continuous improvement Team Leadership  Lead cross-functional teams including LAB technicians, network engineers, and vendors  Manage onsite and oƯshore teams across geographies  Drive performance management, hiring, and onboarding Transformation & Automation  Identify and drive automation opportunities in lab operations and monitoring  Implement tools for asset management, observability, and workflow automation  Support lab modernization and scaling initiatives Required Skills & Experience  Strong experience in Datacenter Operations / LAB Management  Proven track record managing large managed services programs  Hands-on understanding of: o Networking (LAN/WAN, SD-WAN, Cisco, etc.) o Data center infrastructure (compute, storage, virtualization) o Lab/test environments and asset lifecycle management  Experience in PMO governance, SLA/KPI management, and reporting  Exposure to financial management (P&L, margin control, billing)  Strong stakeholder & executive communication skills Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. 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