Patient Care Coordinator

Patient Care CoordinatorOnsite – Sandy Springs, GALearn how healthcare should be delivered – help people – build a career – no healthcare experience required.Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Care Coordinator for our Atlanta-Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).BenefitsAccelerated healthcare career growth – rapid advancement opportunitiesInsurance benefits (Medical, Dental, Vision) and 401K20 days off annually (10 PTO days and 10 Holidays)Employee access to Serenity's treatment optionsAccess to corporate onsite gym, game room and other amenitiesOpen to full or part timeResponsibilitiesConnecting with patients via phoneHelp solve problems and educate patients about TMS and KetamineCoordinate with clinics for patient careOther relevant duties as needed.QualificationsHigh School Diploma/ GED.Strong customer service mindset.Previous experience in customer service required.Excellent verbal and written communication, and basic math skills.Well-versed in de-escalation skills and ability to connect with individuals.Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.