Business Operations Specialist

Business Operations Specialist

The Business Operations Specialist is responsible for building, maintaining, and optimizing Power BI dashboards and reports that help stakeholders make informed decisions. This role will support cleaning, transforming, and analyzing data from multiple sources to turn complex datasets into clear, actionable insights. The specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.

Primary responsibilities include:

• Maintaining data integrity and accuracy through validation.
• Collaborating with various business units to understand processes and collect data.
• Fulfilling data requests from internal customers through the running of queries in Power BI.
• Designing, building, and maintaining Power BI dashboards and reports.
• Extracting and cleaning data from various sources.
• Writing Data Analysis Expressions (DAX) measures and calculating columns to support business logic.
• Monitoring data accuracy and troubleshooting issues in reports and datasets.
• Documenting data models, workflows, and report logic for transparency.
• Assisting in ad-hoc analysis and data requests.
• Providing project meeting support as needed.
• Assisting in preparation and/or review of quarterly and final project reports.
• Maintaining project information, collecting and maintaining data files/folders, developing presentations.

Requirements include:

• Must be a citizen of the United States.
• Must have or be eligible to obtain government security clearance.
• Must be fully vaccinated against COVID-19 unless legally exempt.
• Flexibility to work a hybrid schedule; three days in the office & two days home.
• Degree in Business Administration, Science/Technology or related field or a minimum of 5 years' experience in an administrative role with customer service and/or technology focus.
• Advanced Microsoft Excel skills required including proficiency in pivot tables, VLOOKUP, complex formulas, and data analysis tools.
• Experience in Power BI including building interactive dashboards and reports, writing DAX for calculated columns or measures, and using Power Query for data transformation.
• Ability to develop a comprehensive understanding of the business data, how it relates, and the importance of it to the organization.
• Critical thinking & problem-solving skills are required.
• Microsoft Office 365 experience.
• SharePoint functional knowledge.
• Effective communicator in written and oral formats.
• Demonstrated high level of organization and attention to detail.
• Demonstrated ability to develop and deliver suggestions for process improvements.
• Demonstrated customer service excellence.

Physical requirements include:

• Ability to remain in a stationary position for extended periods while working at a computer.

This position is contingent upon the successful completion of a background screening.

NCMS IS AN EQUAL OPPORTUNITY EMPLOYER

To apply, please submit the position title you are interested in and resume in PDF format only by email to View email address on click.appcast.io