Leader in Training.

What You’ll Own AI-First Operations At Belong, artificial intelligence isn’t a bolt‑on, it’s in the bloodstream of our operations. We’re embedding AI into the very core of how transitions happen: Predictive models for scheduling and dispatch Smart triaging and routing of fieldwork Automated homeowner and resident updates that feel human Dynamic workforce optimization based on real‑time constraints As Owner, you won’t just use AI, you’ll help shape it. You’ll partner with our product and engineering teams to translate operational pain points into AI‑powered solutions. And you'll become the bridge between what’s possible and what’s transformational. This is your chance to be part of a future where software and empathy scale together. Lead a Mission‑Critical Program Architect and scale our end‑to‑end member transition programs across multiple markets. Own service delivery, quality control, KPI outcomes, and continuous improvement. Build and evolve SOPs that set the gold standard for operational excellence. Build & Elevate a Global Team Inspire, train, and scale a high‑performing, globally distributed operations team. Set the tone, tempo, and bar for excellence. Then raise it. Drive Operational Strategy with Product & Engineering Use your voice at the strategy table. Work side‑by‑side with Product and Engineering to define tools, automations, and AI enhancements that make our system better every day. Design and manage dashboards that provide full visibility into program performance. Translate raw data into decisions that move the needle on satisfaction, retention, and cost‑efficiency. Create Belonging Moments at Scale Establish proactive communication loops that earn trust from homeowners and residents at critical moments. Implement feedback systems that turn small moments into major product and process insights. What We’re Looking For Deep experience designing and running operations in a technology‑enabled, customer‑centric environment. Strong fluency in systems thinking, process design, and data analytics (SQL, Looker, Tableau, etc.). Leadership in ambiguous, high‑growth settings—bonus points for marketplace, logistics, or home services experience. A heart for the customer. A head for the system. A will to win. Preferred Spanish fluency Experience partnering closely with Product & Engineering teams Previous exposure to property management, logistics, or complex service delivery Why This Role Matters The person in this seat will design the invisible and visible infrastructure behind one of Belong’s most impactful promises: a move‑in and move‑out experience that feels like care, not chaos. #J-18808-Ljbffr Belong, Inc.