Utility Account Manager - Utility & Work Truck (Metro Atlanta)

Job Title

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Job Description

The primary job role involves effectively managing the Metro Atlanta area territory. This includes conducting cold calls, building and strengthening relationships with customers, and expanding the customer base. The role also requires providing or facilitating technical and educational support to customers, collaborating with other Ring Power technical and training experts to build credibility and advance customer learning about products, services, and solutions.

Additionally, the role involves assisting managers in developing annual goals and objectives for the market, including specific accounts, products, and/or industries, with periodic progress reviews. The individual is also responsible for developing and submitting yearly territory forecast and plan for approval by manager, developing and maintaining customer accounts, and conducting themselves as a professional.

The job also includes division-specific roles and responsibilities as directed by divisional managers and executives, collaborating with other Ring Power professionals, departments, and divisions on marketing, sales, service, and operations, and performing other duties as assigned.

Essential Job Competencies

Safety: Fully supports, encourages, and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills, and ability required to resolve job-related challenges in the workplace. Refer to job-specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems, and plans through consistent, effective communication. Avoids surprises.

Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward, or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts/risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Strategic: Understands relevant industry and market trends. Develops and proposes a long-term strategy based on an analysis of the industry, marketplace, and current and potential capabilities as compared to competitors. Anticipates potential problems and develops appropriate contingency plans. Conducts independent analysis in the creative search for new ideas or solutions.

Company Overview

Ring Power Corporation became a full-line Caterpillar dealer in North Florida in 1962 and later expanded its authorized territory to include Central Florida. Today, Ring Power's corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education: High School diploma or GED

Experience: 1-2 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Bachelor's degree or equivalent experience.

Not Required but Highly Desired Criteria

Sales experience

Industry or technical experience

Skill with Microsoft Office 365 Suite

Customer Relations Management experience

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity: Job requires extensive creativity and a constant need to find new and improved solutions to be effective.

Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

Stress Load: Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation: Job frequently involves changes in priorities, complexity, and/or quantity of work.

Work Schedule: Work is scheduled during regular business hours with frequent requirements to work nights, holidays, and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies, or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

"NA" : Not Applicable

"O" : Occasionally - (up to 3 hours/day)

"F" : Frequently - (3-6 hours/day)

"C" : Constantly - (6-8 hours/day)

N/A: Climbing N/A: Balancing O: Stooping N/A: Kneeling O: Crouching N/A: Crawling O: Reaching F: Standing F: Sitting F: Walking N/A: Feeling N/A: Fingering O: Grasping N/A: Repetitive Motion F: Talking C: Hearing N/A: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. N/A: Pushing - 26-50 lbs N/A: