Senior Product Manager Amazon Connect Modernization (Healthcare Payer)
Krest Global Solutions
Job Description
Job Description
Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.
Key Responsibilities
Contact Center Modernization
Lead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.
Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.
Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.
Cross-Functional Leadership
Partner with IT, customer service, clinical ops, infrastructure, and analytics teams.
Represent member, provider, and agent needs in product decisions.
AWS & Omnichannel Enablement
Utilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.
Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).
Experience Optimization
Map and refine member/provider journeys; identify automation and efficiency opportunities.
Governance & Compliance
Manage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.
Agile Product Delivery
Lead backlog, prioritization, sprint planning, and release readiness activities.
Performance Management
Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.
Required Qualifications
10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.
Strong understanding of payer operations and member/provider call center workflows.
Hands-on experience with Amazon Connect migrations and IVR design.
Expertise in HIPAA, PHI, and secure cloud communication frameworks.
Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).
Vacancy posted 17 days ago
Similar jobs that could be interesting for youBased on the Senior Product Manager Amazon Connect Modernization (Healthcare Payer) in Dallas, TX vacancy
- Product Manager with Amazon Connect- R01566925 About Brillio: Brillio is one of the... ...CSPO Product Management: Senior Software Development... ...with a specific focus on healthcare payer operations. This role will... ...for contact center modernization, aligning with enterprise...Suggested
- Overview As the Product Manager for Flights Supply, you will lead the critical execution of integrating global airline and third-party partners... ...airlines, aggregators, and GDS via high-performance connectivity APIs. Translate complex commercial and technical requirements...SeniorRemote workWork from home
- Brillio is seeking a Senior Product Manager to oversee the strategic migration of legacy contact center platforms to Amazon Connect, particularly in healthcare operations. The ideal candidate will have extensive experience in product management and a robust understanding...Senior
- AT&T is seeking a Lead Product Marketing professional in Dallas to drive integrated marketing strategy for Wireless, Fiber, and 5G Home... ..., scenario planning, and disciplined execution in a dynamic connectivity market. A bachelor’s degree is required; MBA is preferred. #J...Senior
- ...Chief Product & Technology Officer About... ...analytics platform for healthcare technology (... ...operating model that connects market needs,... ...healthcare product management, software development... ...understanding of the payer healthcare market,... ...products and modern cloud-based software...SuggestedWork experience placement
Confidential
Dallas, TX17 hours ago $180k - $200k
...to . ABOUT THE ROLE We are seeking a Senior Product Manager to join our Identity product team at Zeta... ...systems that power how Zeta connects people to signals, channels, and outcomes... ...this identity infrastructure through modern, well-integrated resolution systems.You...SeniorRemote workGrabJobs
Garland, TX2 days ago- ...Senior Director of Product About the Company Successful healthcare tech company Industry Hospital & Health Care Type Privately Held About... ...platform that supports the creation and management of complex research data sets. This role involves...Senior
Confidential
Dallas, TX2 days ago - ...people safer everywhere. We build and connect technologies to help protect people, property... ..., safer, and more seamless through modern access control and automation... ...Description Motorola Solutions is looking for a Product Manager to own billing infrastructure across the...SeniorRelocation
Motorola Solutions
Dallas, TX4 days ago - ...financial solutions within healthcare. Our platform powers... ...our business. Wellfit Connect is a critical part of that... ..., practices, products, plans, and related setup data are managed before flowing into downstream... ...scaling nationally while modernizing key systems and...Work at office3 days per week
- ## Senior Product ManagerApplylocations: US-Nationwide-FIELDtime... ...expertise in pharma, payer and hub services... ...As a Senior Product Manager, you’ll build... ...capabilities within the healthcare IT space, partnering... ..., broadband internet connection (DSL, Cable, or Fiber...SeniorHourly payFull timeTemporary workLocal areaImmediate startRemote workMonday to FridayFlexible hours
Cardinal Health
Dallas, TX17 hours ago - Senior Director, Product Management (AI / ML) Join to apply for the Senior Director, Product Management (AI... ...directly for these positions. We connect you with verified openings from employers... ...to connecting individuals with top healthcare specialists across the nation. They...SeniorFull timeH1b
- Senior Product Manager, APIs & Ecosystem About Perry Weather Perry Weather helps organizations turn... ...line. Our platform brings software, connected hardware, and real-time weather data into... ...with AI-enabled development tools and modern technical workflows, with the ability...SeniorWork at officeMonday to Friday
$113.5k - $134.5k
Join to apply for the Senior Product Manager role at AMN Healthcare Join to apply for the Senior Product Manager role... ...Firms in America . Honored with Modern Healthcare's Innovators Award for... ...At AMN we recognize that in-person connections have value and promote...SeniorFull timeWork experience placementWork at officeRemote workHome office- Senior Manager, Product ApplicationsSkip to main contentBy clicking “Accept All”, you agree to the... ...that combat climate change, reliably connect humans and the world, and help drive... ...in automation and robotics, mobility, healthcare, energy and data centers. With revenue...SeniorPermanent employmentWork at officeWorldwideShift workDay shift
- ...collaborating with Vanguard to connect them with exceptional... ...team is seeking a Senior Data Engineer to... ...dashboards, analytics products, and AI-ready data. In... ...You will contribute to modern data engineering... ...stakeholders and senior management. Continuously improve...SeniorWork at office
Vanguard
Dallas, TX2 days ago $126.82k - $149.2k
...One. Job Description Product Managers at U.S. Bank are... ...requirements. Activate the connective tissue between U.S.... ..., debt reduction and modernization of the technical... ...team/product (s): The Senior Product Manager leads... ...include the following: Healthcare (medical, dental,...SeniorTemporary workLocal areaShift work3 days per week- ...Associate Vice President, Senior Product Manager, Agentic Workflows About the Company Premier commercial real estate finance company... ...apartment financing manufactured housing financing healthcare financing student housing financing fannie mae freddie...Senior
- ...Consulting Principal: Program Director specializing in healthcare payer transformation. This role involves leading complex programs... ...strategy through execution. You'll collaborate with senior stakeholders and manage cross-functional teams to ensure effective...SeniorRemote job
$165k - $220k
...Senior Product Manager - AI Strategy Location: Houston, Texas or Dallas, TX or USA - Remote Model... ...leaders evolve their organizations into modern energy companies. Overview Quorum Software... ...About Quorum Software Quorum Software connects people and information across the...SeniorBi-weekly payRemote workQuorum Software
Dallas, TX4 days ago$133.37k - $156.9k
...Job Description Digital Product Managers at U. S. Bank are customer... ...Advocates for the reusability and modernization of digital platforms and... ...north star metric (NSM) to connect business outcomes to... ...include the following: ~ Healthcare (medical, dental, vision)...SeniorTemporary workWork at officeLocal areaRemote workFlexible hoursShift work3 days per weekU.S. Bank
Irving, TX2 days ago- Kopius is seeking a Senior Full-Stack Engineer to join our team supporting a leading healthcare services organization. This role focuses... ...across a .NET backend and a modern web frontend on Azure,... ...to deliver intelligent features to production. #J-18808-Ljbffr KopiusSenior
- ...Description Job Description Job Title: Senior Product Manager - Provider Operations Location :... ...project management experience within healthcare enterprise solutions. · Proven... ...provider operations, especially within payer environments; familiarity with provider...Senior
- AT&T in Dallas, TX is seeking a Lead Product Marketing professional to shape marketing strategy for Wireless, Fiber, and 5G Home Internet. You will lead local market insights, cross-functional execution, and portfolio positioning to drive growth and adoption. In this role...SeniorLocal area
$118.45k - $260.59k
...around every individual — shaping a more connected, convenient and compassionate health... ...one family and one community at a time. Product Manager AI adoption across the organization is... ...AI Governance Engineering capability to modernize governance through automation—shifting...SeniorHourly payFull timeTemporary workLocal areaFlexible hoursShift workCVS Health
Irving, TX4 days ago- ...that the residential, construction & building product industries operate across the globe. We are looking for a Senior Product Manager - myBLDR to be part of revolutionizing... ...organization, giving sales associates a single modern interface for quoting, ordering, and the...SeniorImmediate startShift work
Paradigm
Irving, TX11 hours ago - ...About the role: We are looking for an experienced Senior Product Manager to help shape the future of a growing platform operating in... ...teams without direct management responsibility. Leverage modern AI tools to improve research, documentation, analysis, and overall...SeniorRemote workWorldwide
GrabJobs
Dallas, TX4 days ago - ...Position Overview The primary responsibility of the Senior Product Manager is to lead in the development of our casino management systems from... ...vision, and prioritize features, ensuring the implementation of modern technologies and best practices. All duties are to be...Senior
Las Vegas Sands Corp.
Dallas, TX1 day ago - ...Senior Product Manager Location: Irving, Texas Reports to: VP Product Marketing Role Overview The Senior Product Manager is a strategic... ...& Cross-Functional Alignment Serve as the connective tissue between Product, Sales, Operations, Marketing, and Finance...SeniorTemporary workShift work
PrimeSource Building Products
Irving, TX1 day ago - ...insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a... ...LL DO Bestow is looking for an exceptional Senior Product Manager who thrives on transforming complex...SeniorTemporary workWork at officeImmediate startRemote workWork from homeFlexible hours
Bestow
Dallas, TX1 day ago $223k - $335k
...infrastructure company®, shortening the path to connectivity to enable the innovations that... ...best work. Role Description The Senior Director, Product Management - Global Network Operations is... ...operational excellence by implementing modern product practices, leveraging...SeniorFull timeEquinix
Dallas, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Product Manager Amazon Connect Modernization (Healthcare Payer). Be the first to apply!
Related searches
- ux product manager Dallas, TX
- sr technical product manager Dallas, TX
- product manager monetization Dallas, TX
- group product manager Dallas, TX
- servicenow product manager Dallas, TX
- online product manager Dallas, TX
- remote associate product manager Dallas, TX
- services product manager Dallas, TX
- technical product manager Dallas, TX
- product offering manager Dallas, TX