Breakfast Attendant

Breakfast Attendant

At the Homewood Suites Portsmouth, the Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.

Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working

Greet and seat guests at appropriate tables in a timely manner

Ensure quality control of menus with regard to cleanliness and appearance

Clear clean and reset tables/hotel spaces per client request or management instruction

Ensure all service areas are stocked organized clean and neat and all side work is complete each shift

Accommodate any special requests made by a guest and offer appropriate alternatives when necessary

Communicate with all departments regarding in house VIPs

Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas

Have a complete knowledge of standards of service for receiving a room service order

Have a thorough knowledge of menus and current specials in all applicable departments

Carry out cashiering functions in closing checks and end of shift paperwork

Perform opening and closing procedures and side work duties according to station rotation assignment

Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do

Perform any other duties or attend meetings as requested by management

Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

Ability to perform job function with attention to detail speed and accuracy

High School diploma or equivalent and/or experience in a hotel or a related field preferred

Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property

Must be able to obtain and provide Food Handlers card as required by city/county/state

Must be able to evaluate and select among alternative courses of action quickly and accurately

Ability to handle stressful situations in a calm professional manner

Understanding of hotel products and guest services

Ability to communicate professionally when answering phones and speaking with guests and team members

Demonstrates a positive attitude and a desire to be of service to others

Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette

Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

Ability to read comprehend and write simple instructions and/or short correspondence and memos

Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy

Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions

Paid holidays

Paid vacation

Paid sick leave (provided in accordance with applicable law)

Employee assistance program (EAP)

Educational opportunities / Tuition reimbursement

Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

8 paid holidays per year

Up to 20 days of paid vacation per year, based on classification and length of service

Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year

Up to 20 days of paid vacation per year, based on classification and length of service

6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

8 paid holidays per year

Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.

Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions