Airport Customer Service Agent - MSP (PT)

Airport Customer Service Agent - MSP (Part Time) Location: Minneapolis Base Pay Rate: $18.00 per hour Full/Part Time: Part Time Shift: A.M. shift, P.M. shift Shift Start Times: Monday – Sunday, A.M. shift, P.M. shift Job Summary Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check‑in including boarding, baggage services, reservations, and any other queries or complaints. Benefits Flight privileges offered after 30 days for employees and eligible family members Weekly pay for hourly employees Full‑time starts at 30 hours per week Paid time off for full‑time employees Comprehensive medical, dental, and vision insurance for full‑time employees 401k for all employees Exclusive discounts and additional wellness programs Job Duties Assist passengers with a friendly welcome, through the arrival and check‑in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance. Handle all aspects of ticketing and check‑in by operating a computerized system Direct passengers through Customs, Immigration, and Quarantine. Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivered to passengers upon arrival. Push wheelchairs with passengers through all areas of the airport. Adhere to all safety procedures and policies. Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position. Complete work in a safe and secure manner, following company safety and operational standards. Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy. Qualifications High school diploma or GED. Must be at least 18 years of age. Must be able to obtain credentials required as per airport or state or customs requirements. Physical Requirements Must be able to constantly lift up to 70 lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl. Working Conditions Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime. Must be able and open to work in outside weather conditions which may include severe seasonal elements. Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. #J-18808-Ljbffr