Field Services Supervisor

Job Description

Be the Difference: Start your Journey as a Field Services Supervisor at GardaWorld!

As the Field Services Supervisor in Cleveland, OH, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. We're looking for someone who can build personal credibility with both internal and external clients through honesty, consistency, and dependability. Make a significant impact by delivering excellence and fostering strong client relationships. Join us and be a part of something extraordinary!


What's in it for You

• Competitive Salary: $21.00 / hour + $300 monthly auto allowance

• Work Site Location: Cleveland, OH

• Schedule: Primarily Saturday - Wedneday 3:00 pm - 11:00 pm, with occasional need to switch to nights; available on holidays

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

• Travel: Daily visits to client sites within the market.

Your Responsibilities as Field Services Supervisor

• Supervise daily security services to ensure high standards.

• Build and maintain strong relationships with clients and employees, acting as the main point of contact.

• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.

• Participate in recruiting, training, and developing staff.

• Visit and inspect supervisors and security officers to ensure compliance and proficiency.

• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.

• Assist in developing staffing schedules, budgets, and payroll.

• Ensure compliance with all regulations, contracts, and agreements.

• Recommend improvements for efficiency and service quality.

• Follow progressive discipline for corrective actions.

• Perform other duties as assigned.

Your Qualifications:

• Authorized to work in the United States

• A high school diploma or equivalent

• A minimum of one (1) year of management experience

• Must have reliable transportation for travel to various client sites.

• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.

• Availability for duties on an as-needed basis outside standard working hours.

• Ability to work independently with minimal supervision.

Your Skills and Competencies:

• Threat assessment & risk management

• Incident response & emergency procedures

• Security technology proficiency (CCTV, access control, alarm systems)

• Problem Solving & Conflict Resolution

• Active listening & rapid responsiveness

• Knowledge of industry regulations, contracts, and policies

• Attention to detail, & reporting accuracy

• Motivation & team engagement skills

• Continuous quality improvement mindset

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.


GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.


It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.