Front Desk Clerk

Job Title : Front Desk Clerk FLSA:  Hourly/Non-Exempt

Department: Recreation Center                                            Reports to : Rec Center Director

Salary Range: $9.00/hr

This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).

​ General Purpose :

Under the general supervision of the Rec Center Director department.  This position greets all visitors and handles incoming calls. This position handles all customer questions and concerns.  This position is responsible for enrolling new members and renewing current members by collecting dues and entering information into the computer

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Essential Functions:

• Greets visitors, handles all incoming calls

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• Responsible for enrolling new members and renewing current members by collecting dues

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• Maintain daily receipts and balances revenue at the end of their shift

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• Performs data entry and uses custom recreation software

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• Handles customer questions and concerns

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• Filing

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• Light housekeeping duties, including vacuuming, dusting and disinfecting

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• Performs all other duties as assigned

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Knowledge, Abilities and Skills:

• Knowledge:  Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.

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• Abilities:  Ability to perform cashier duties accurately; ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.
• Ability to apply the qualities of tact; poise and friendliness; to work with others; to concentrate against distractions; to perceive clerical errors; to remember a variety of items in detail.

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• Skill:  Skill in operation of listed tools and equipment.

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Minimum Qualifications:

• Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping, or currently enrolled and expected to graduate within the year.

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• Six months clerical and cash handling experience

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• Any equivalent combination of related education and experience

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• Must possess valid Oklahoma State Driver’s License or the ability to obtain one at the time of employment.Must be insurable by the City’s Insurance Company

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Tools and Equipment:

Phone switchboard; mainframe computer terminal; personal computer; copy machine; fax machine; 10-key calculator.

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Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to walk; use hands to fingers, handle or operate objects, tools or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

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Work Environment:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is moderately noisy.

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