Sales Associate

Job Description

Sales Associate

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Company: Silvia Tcherassi

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Location: Bal Harbour, FL

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Employment Type: Full-Time

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Compensation: $25-28 + Commission

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About the Opportunity

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Silvia Tcherassi is seeking an experienced Senior Sales Associate to join the Bal Harbour store. This position is a key part of the sales team and is responsible for delivering an exceptional luxury client experience while representing the brand's philosophy and values.

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The Senior Sales Associate will develop strong client relationships, understand individual client needs and preferences, and provide highly personalized service throughout the customer experience. The ideal candidate has a passion for luxury fashion, a strong sales background, and a proven ability to build lasting client relationships while achieving sales goals.

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Key Responsibilities

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• Achieve or exceed individual and store sales goals while driving key performance indicators (KPIs) through exceptional client service.
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• Build and maintain strong client relationships by capturing CRM data, maintaining an organized client book, and consistently following up with clients.
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• Deliver a personalized luxury shopping experience based on each client's individual needs and expectations.
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• Maintain strong knowledge of products, the Silvia Tcherassi brand, fashion trends, and the luxury market.
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• Serve as a brand ambassador by consistently representing the brand's philosophy, values, and service standards.
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• Collaborate with team members to maintain a positive store environment and a consistent luxury service experience.
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• Support day-to-day store operations, including visual merchandising, inventory, stockroom organization, security standards, and adherence to company policies and procedures.
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Qualifications

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• 6+ years of experience in luxury fashion sales or customer service.
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• Proven ability to achieve or exceed sales goals and develop strong, lasting client relationships.
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• Strong communication, organizational, and follow-up skills.
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• Excellent attention to detail.
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• Team-oriented and adaptable, with the ability to thrive in a fast-paced luxury retail environment.
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• Positive, service-minded approach to working with clients and colleagues.
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• Flexibility to work evenings, weekends, and holidays.
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• Bilingual proficiency in English and Spanish is required.
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Ideal Candidate

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The ideal candidate brings a strong combination of luxury retail experience, relationship-based selling, clienteling, and high-touch customer service . This individual should be comfortable working toward both individual and store sales goals while delivering the personalized, elevated experience expected within a luxury fashion environment.

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Strong CRM and client-book management skills, consistent follow-up, and the ability to develop long-term customer relationships will be important for success in this position.

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Position Details

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This is a full-time position based in the Silvia Tcherassi Bal Harbour store .

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