Landscaping & Lawn Expert

Job Description

Job Description

Job Title: Field Service Technician

Job Overview
As a Field Service Technician at Rich's Landscaping, you will act as the primary face of our on-site specialty service, repair, and installation operations. You will travel directly to residential and commercial customer locations to execute high-quality property enhancements, diagnose mechanical or structural issues, and ensure peak performance of all landscape features and service equipment.

Key Responsibilities

• Execute precision installations : Handle premium mulching, stone layout, tree/shrub planting, and minor hardscaping projects.
• Troubleshoot technical issues : Diagnose and repair landscape features, specialized outdoor gear, and on-site mechanical equipment.
• Maintain premium landscapes : Perform professional mowing, edge trimming, strategic pruning, and garden bed upkeep.
• Provide seasonal care : Lead comprehensive spring and fall property cleanups to prepare client yards for seasonal shifts.
• Manage customer relationships : Interact with clients on-site to understand requirements, offer recommendations, and boost customer satisfaction.
• Operate assets safely : Use commercial-grade power tools, mowers, and company field vehicles safely and in line with company protocols.
• Document property work : Complete brief daily service reports detailing tasks finished, parts used, and future property recommendations.

Skills & Qualifications

• Physical stamina : Comfort working outdoors for long hours in varied weather conditions while lifting heavy materials.
• Problem-solving skills : Strong knack for diagnosing equipment issues or terrain-layout roadblocks efficiently.
• Reliability and punctuality : A proven track record of arriving on time with a strong work ethic.
• Customer-first mindset : A friendly, professional demeanor when interacting with clients and neighbors.
• Valid driver's license : Clean driving record to operate company vehicles between job sites.
• Prior industry experience : Minimum of 1–2 years in landscaping, irrigation, hardscaping, or a related field service role is highly preferred.

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