Front Desk Agent

Job Description

Job Description

Position: Full-Time Front Desk Agent
Location: Fairfield San Marcos

Job Description:

As a Front Desk Agent at the Fairfield San Marcos, you’ll play a vital role in delivering exceptional service to our guests and ensuring their stay is as comfortable and seamless as possible. The ideal candidate is friendly, professional, and detail-oriented, with a passion for creating positive first impressions and maintaining a welcoming atmosphere.

Responsibilities:

• Guest Check-In/Check-Out: Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.

• Reservation Management: Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.

• Customer Service: Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.

• Administrative Support: Handle phone calls, process payments, and maintain accurate records of guest information and transactions.

• Hotel Operations: Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

Qualifications:

• Prior experience in a hospitality or customer service role preferred.

• Strong communication skills.

• Ability to multitask and handle high-pressure situations.

• Basic computer skills and familiarity with hotel management software is a plus.

• Must be available to work a flexible schedule, including weekends and holidays.