Owner Solutions Representative

Job Description

Job Description

Join Vacatia and Help Redefine the Owner Experience Across Vacation Ownership

Deed Resale Representative (Real Estate License is required*)

Location: Panama City Beach, FL (Hybrid)

Training will take place in Orlando.

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a solution-oriented sales professional who will guide owners through resale, deed, and transition solutions with empathy, clarity, and confidence. If you thrive in a fast-paced, people-first environment and enjoy solving complex ownership challenges while delivering meaningful outcomes. This is your opportunity to make an impact at the intersection of hospitality, ownership, and service excellence.

• Build the Future: Play a direct role in reshaping how owners experience resale and transition services in a modernized vacation ownership industry.
• Impact That Matters: Help owners find real solutions resolving concerns, restoring trust, and delivering positive outcomes during critical ownership moments.
• Innovation at Scale: Collaborate cross-functionally with Operations, Marketing, and Product teams using modern CRM tools and data-driven insights.
• Autonomy and Ownership: Manage your own pipeline of owner interactions while being trusted to guide conversations with professionalism and care.
• Culture of Growth: Join a people-first, growth-oriented organization that values learning, accountability, and continuous improvement.

• Guide owners through resale, deed, and transition options using a consultative, solution-focused approach.
• Engage owners through inbound and outbound phone and email communications to address questions, feedback, and concerns.
• Educate and empower owners by clearly explaining available programs, benefits, and next steps.
• Collaborate cross-functionally with internal teams to resolve issues and enhance the overall owner experience.
• Maintain accuracy and accountability by documenting interactions and outcomes within CRM systems.

What You Bring

• 2+ years of experience in sales, customer service, or account management, preferably within real estate, hospitality, or vacation ownership.
• Proven ability to build rapport, listen empathetically, and guide customers toward informed decisions.
• Strong verbal and written communication skills with a professional and persuasive tone.
• Comfort managing both inbound service conversations and outbound sales outreach.
• High level of organization, self-motivation, and follow-through.
• Experience with CRM platforms such as Salesforce preferred.
• Real Estate License Required

Join Vacatia and be part of a team transforming the vacation ownership experience one owner, one conversation, and one solution at a time. If you’re ready to help owners navigate what’s next with confidence and care, we’d love to hear from you