RN Case Management

Registered Nurse Case Manager

Under the direction of the Case Management Supervisor, this position is responsible to assess, diagnose, plan, implement, and evaluate patients enrolled in complex case management to facilitate and coordinate the patient's plan of care with the provider in the Priority Care Program. The Case Manager will perform a comprehensive assessment and care plans on each delegated patient annually, assist with any care coordination needed and provide ongoing education and resources to the patient/caregiver to help prevent avoidable ER utilization. The Case Manager will attend patient appointments in the Priority Care Clinic on site with the patient and carry out all orders given by the provider. This may include medication orders, lab orders, referrals, patient teaching, basic wound care, EKG, SQ and IM injections, ear lavages, venipuncture. The Case Manager will collaborate with the medical team in an effort to help improve the patient's health outcomes and reach stability in their health issues so that the patient may graduate from the Priority Care Program and resume care with their assigned Primary Care Provider. The RN Case Manager will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.

Responsibilities:

• Be flexible, adaptable and motivated.
• Have a positive attitude and be a team player.
• Obtain and document all pertinent patient information and notes in NextGen.
• Strive for a positive and professional relationship with providers, patients, and families.
• Provide effective communication with various health care providers, including specialists.
• Attend all scheduled patient office visits in the Priority Care Clinic and execute provider orders in a timely manner.
• Evaluate patient's level of acuity based on clinical criteria and update level as needed.
• Communicate with patient and document contact in NextGen according to patient's assigned acuity level.
• Complete annual comprehensive assessment. Assessment must be initiated within 30 days from the referral date and completed within 60 days.
• Create a comprehensive and working care plan following NCQA, CMS, and Health Plan guidelines with input from the interdisciplinary care team and patient or caregiver.
• Set and prioritize appropriate patient centered SMART goals.
• Be present at the patient's appointment in the Priority Care Clinic and carry out all orders given by the provider.
• Keep an updated brain sheet on each patient with all past/present medical history, clinical data and specialty appointment information.
• Ensure all recent medical records are obtained prior to the patient's scheduled appointment and present to the provider.
• Review the provider's orders with the patient/caregiver to ensure understanding; provide any education or teaching needed. Orders may include medications, labs, referrals, basic wound care, EKG, SQ and IM injections, ear lavages, and venipuncture.
• Outreach patient after a transition of care has occurred within 3 days by reviewing plan of care with the patient, follow through on discharge orders and update their care plans accordingly.
• Update care plans with changes in patient's medical status.
• Be knowledgeable regarding disease processes, labs, and medications to ensure the ability to assess patient needs and provide education as indicated.
• Coordinate the provision of Social Services and/or Patient Services Coordinator to patients and families to enable them to cope with the impact of illness on individual family functioning and to achieve maximum benefits from health care services.
• Mobilize resources and intervene as needed to achieve expected goals to assist in achieving desired clinical outcomes within the desired timeframe.
• Ability to be proactive with treatment options.
• Strive for timely admissions and discharges from Priority Care.
• Ensure a smooth transition of care back to Primary Care Provider after discharge from Priority Care.
• Initiate/participate in Code Red, Code White and Code Blue situations as directed.
• Familiarity with the clinical structure of BFMC and health care services with which it contracts.
• Understand patient healthcare benefits and help establish expectations for services within those benefit limits.
• Be the patient/caregiver's designated point of contact for all health needs and collaborate with providers to help facilitate any orders needed in a timely manner.
• Educate and assist in decisions regarding end-of-life care including advance directive forms, durable power of attorney, POLST forms, etc.
• Proficient in computer literacy including typing skills.
• Proficient in Microsoft Word and Microsoft Excel.

Qualifications:

• Graduation from an accredited Registered Nursing program.
• Current California RN license.
• Current BLS certification.
• Minimum of two years clinical nursing experience.
• Knowledge of Microsoft Office programs.

The pay range for this position at commencement of employment is expected to be reasonably between $53.77 and $63.26. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Heritage Provider Network