Studio Manager

Job Description

Job Description

Description

OVME, pronounced “of me,” is a retail medical aesthetic company that connects aspiring men and women with skilled health care providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high quality minimally invasive cosmetic services.

Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape.
Key Responsibilities

• Functions in goal-oriented team – respects monthly goals and ultimately accountable for monthly and annual studio budgets (as defined by OVME’s management team).
• Respects OVME culture and values. 
• Manages local market “studio” operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience and studio aesthetics.
• Orders, manages and tracks all studio medical, office and product inventories. Generates inventory records and tracks invoices.
• Manages and promotes exceptional client experiences and focuses on customer satisfaction and service.
• Implements daily, weekly and monthly studio goals and assess employee performance.
• Maintains a happy healthy work environment and that promotes the OVME brand and culture.
• Plans and manages local market customer events in coordination with Director of Operations and local event coordinator.
• Responsible for ensuring all documents, waivers, and licenses are completed by state law.
• Works directly with Chief Operating Officer to create ongoing staff coaching and education training plans.
• Point of contact for all customer service issues related to products and services offered in studio.
• Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales.
• Manages and trains “studio” staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends.
• Responsible for on-boarding, termination and training of staff.
• Routinely coaches and trains subordinate team members.
• Leads and participates in OVME events (parties) – both onsite and offsite. 
• Direct Reports: Patient Care Coordinator, Advanced Aesthetic Injectors, Aestheticians.

Skills, Knowledge, & Expertise

Education / Experience Requirements  

• Bachelor’s degree preferred or comparable industry experience
• 2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred
• Medical CRM experience a plus

Work Skills  

• Exceptional written and verbal communication skills
• Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
• Social media management experience
• Ability to function independently with minimal supervision
• Ability to work well independently, in a team environment and with remote employees
• Team player mentality 
• Strong sense of ownership and urgency
• Extremely detail-oriented
• Self-starter and passion for learning
• Strong organization skills and ability to multi-task in a fast-paced environment

Benefits

• 14 Days Paid Time Off
• 9 Paid Holidays
• Medical, Dental, Vision 50/50 Primary
• Medical, Dental, Vision 25/75 Dependents
• Short Term Disability, AD&D, and Life Insurance 100% company paid
• 401k Employee Contribution 
• Complimentary Services for all Team Members
• Friends and Family Discount
• Team Member Referral Bonus