ACX Community Operations Specialist (TEMP)

Onsite 5 days

Job Title: ACX Community Operations Specialist

Location: Newark, NJ 07102

Duration: 9 months + Contract

Rate: $51.49 hourly

Description:

ACX Community Operations Specialist (TEMP)

Good storytelling starts with great listening. That means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE

The Audiobook Creation Exchange (ACX) Community Operations Specialist will conduct work that enhances the global presence of ACX, our creator marketplace that connects rightsholders with performers and producers to create their audiobooks. The ACX Community Relations team works with internal stakeholders as well as the "indie" creator community to enhance existing and create new policies and programs that serve the ACX community.

About You

You are a fast learner who will master the intricacies of ACX's operations while simultaneously serving as a business partner to members of the creative community. You are passionate about working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic and not afraid to take risks.

As the ACX Community Operations Specialist, you will...

Coordinate and provide support for tasks, projects, and meetings for the ACX Creator & Community relations team, particularly related to Fraud prevention, Royalties questions, and other escalations

Maintain policy documentation and support various programs that support the ACX community

Learn and leverage new tools - including AI-powered platforms - to manage data and list creation for email campaigns sent to our ACX community

Analyze and leverage data - including royalty statements and emerging compensation models - to drive and inform critical business decisions

Act as a trusted voice of the ACX community to our leaders in Product, Risk Management, Legal, Marketing, Operations, Customer Care, and other internal teams.

Apply strategic thinking to navigate complex fraud scenarios, collaborating with Risk Management and Legal teams to protect the ACX ecosystem

Draft policy language, communications, and program verbiage with sensitivity to legal nuance and brand voice

BASIC QUALIFICATIONS

College degree in Business, Data Analytics, Economics, Statistics, Mathematics, or similar

1+ years of experience in working with data, analytics, and AI systems/tools, preferably within audio, television, film, music or other comparable area

High attention to detail and proven ability to manage projects and competing priorities

Team player with the ability to work effectively in high-energy, rapidly evolving organization

Up to date with emerging trends on social, passionate about building online communities

Strong organizational, interpersonal and communications skills

Expert-level proficiency in Excel (advanced formulas, pivot tables, data modeling) and strong skills in PowerPoint

Comfort with AI-powered tools and a willingness to adopt emerging technologies

Ability to think strategically and synthesize complex information across legal, financial, and operational domains

Broad awareness of popular culture across media types

A positive attitude and sense of empathy

PREFERRED QUALIFICATIONS

Passionate about books, audiobooks and indie publishing

Strong familiarity with ACX, our creators, and our community

Bilingual is a plus