Automotive Service Manager

Job Description

Job Description

We have a position available for a  Shop Manager at our Buckhead location. We have locations in both Georgia and Texas. European Service Center has been a family-owned business since 1980. You are not just a number with us. We are looking to expand over the coming years, so there are plenty of opportunities for advancement.

We are looking for a honest, energetic person with a good work ethic that want to see their hard work payoff in increased income and business growth. This is a position that will allow for advancement to a shop manager as we continue to open new locations.

Major Duties and Responsibilities:

Service Department Operations:

• Assigns jobs and work areas to employees according to their skills and knowledge.
• Prepare & Review all repair work orders for accuracy and completeness in concerning parts, materials, and labor.
• Directs and assist in the diagnosis of problems for technicians and apprentices and provides instruction as required.
• Works in all aspects of the Service Department in fulfilling the responsibilities of the Service Manager.
• Promotes loyalty and customer goodwill and protects company image.
• Appraisal of repair work coming into the shop.
• Maintains a clean and safe working environment for all technicians.
• Perform other duties and functions as directed by Management in line with the objectives of the dealership.

Customer Service:

• Assist in handling customer complaints and concerns.
• Be aware of and track "comebacks" and make sure the problem is corrected to the customer and dealership’s satisfaction.
• Greet customers immediately in a courteous manner.
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.

Commitments:

• Treat all employees and customers fairly, courteously and with dignity.
• Maintain positive relationships with customers, other employees, and owners.
• Be early, flexible and available for scheduling.
• Maintain up-to-date technical training.
• Focus on Quality & Service.
• Be neat and clean.
• Wear a uniform every day.
• Demonstrate an interest in growing the shop business.

Qualifications and Job Requirements:

• Must have an outgoing, friendly personality and superior communication & customer service skills.
• Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Experience with common dealership computer systems.
• Good computer skills.
• General understanding of mechanical/technical terms.
• High school diploma or GED equivalent. Graduation from Tech program preferred but not required.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Organizational and leadership skills.

Benefits:

• Health, Dental, Vision.Insurance.
• Matching 401K.
• Paid Vacation.
• Paid Holidays.
• Monday thru Friday Work Schedule.