Director of Revenue Cycle Management

Director Of Business Office

Twelve Oaks is seeking an experienced Director of Business Office to lead and oversee all business office operations, including financial counseling, billing, collections, and revenue cycle functions. This position will primarily support our Twelve Oaks location in Navarre Beach, and will also support our Sabal Palms facility in Brooksville. The position will be physically located in Navarre, FL as an onsite role but will support both offices in person and remotely as necessary. The ideal candidate will have strong leadership, organizational, and financial management skills, along with at least five years of healthcare experience, preferably in a standalone facility. This full-time, benefits-eligible role is responsible for ensuring operational efficiency, regulatory compliance, exceptional customer service, and the overall financial success of the organization.

BENEFITS:

• Medical, Dental and Vision insurance
• Life insurance
• Short Term and Long Disability
• 401(k) retirement savings plan with company match
• FSA and HSA
• Employee Assistance Program
• Tuition Reimbursement Program
• Growth Opportunities
• Paid time off
• 8 Paid annual holidays

Responsibilities

ESSENTIAL FUNCTIONS:

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in patient accounting system.
• Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
• Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
• Lead and provide operational directives for all Business office activities related to the claim's management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
• Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• Manage and direct subordinate staff to identify goals and objectives.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Bachelor's degree in Business Administration or related field preferred.
• Five or more years of healthcare experience, primarily in a standalone facility setting. Preferably in behavioral health.
• Three or more years' supervisory experience required.

• Strong revenue cycle technical skills required.
• Advanced Excel skills required, including VLOOKUP, Pivot Tables, data analysis, and basic formulas.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

This position requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse. In accordance with Florida law, employers must provide applicants with direct access to information about the state's background screening requirements.

To learn more about disqualifying offenses, exemption procedures, and screening timelines, please visit the Agency for Health Care Administration (AHCA) Background Screening Education & Awareness webpage:

Applicants are encouraged to review these requirements before applying.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.