Customer Success Manager

Client Success ManagerAt Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe & Australia. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work as a valued member of their team.Please note that by applying & completing our interview process, you will be added to our talent pool. This means you'll be considered for this and all other possible roles that may match your skills. These potential opportunities will be sent your way as an exclusive Huzzle candidate.Our client is a high-performance consulting and implementation firm that partners with digital marketing agencies and online service businesses to scale revenue, optimize operations, and build predictable client acquisition systems.They specialize in helping founders implement scalable systems, improve operational efficiency, and increase enterprise value in preparation for growth and exit. The company operates in a fast-paced, results-driven environment designed for high-performing individuals who thrive on ownership, accountability, and execution.Job Type: Full-timeLocation: On Site (Tampa, Florida)We are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management.This is an operations-driven position, not a coaching role. You will act as the bridge between client expectations and internal delivery, ensuring seamless onboarding, efficient project execution, and a premium client experience.This role is ideal for someone who thrives in fast-paced environments, takes ownership of outcomes, and excels at managing multiple moving parts with precision.Key ResponsibilitiesClient OnboardingOwn and manage the full client onboarding process from kickoff to activationCollect required assets, documentation, and system accessSet clear expectations, timelines, and deliverablesEnsure clients feel confident, organized, and supported from day oneProject & Implementation ManagementCoordinate internal teams to ensure timely delivery of servicesTrack timelines, milestones, and responsibilities across projectsMaintain accurate CRM and project management systemsIdentify and resolve bottlenecks proactively to ensure smooth executionClient Relationship ManagementServe as the primary operational point of contact for clientsManage day-to-day communication, updates, and logisticsProvide clarity on next steps, deliverables, and timelinesEscalate strategic issues or risks when necessaryQuality & PerformanceEnsure all deliverables meet internal quality standardsMaintain clean documentation and organized tracking systemsProactively reduce churn through strong communication and follow-throughUphold a high standard of client experience at all stages