ServiceNow Flow Designer/Automation Engineer

The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.Workflow Design & Automation Development- Design, build, and maintain workflows using Flow Designer and related automation capabilities- Develop reusable flows, subflows, and actions for enterprise-scale use cases- Ensure workflows are modular, maintainable, and aligned to platform standardsProcess Automation & Translation- Translate business and operational processes into automated workflows- Eliminate manual coordination by automating decision points and execution steps- Align workflows to service dependencies and operational realitiesGovernance Automation & Policy Enforcement- Embed governance rules and approval models into workflow logic- Prevent incomplete, non-compliant, or unauthorized actions- Enforce service ownership, lifecycle, and control requirements through automationChange & Incident Workflow Enablement- Build workflows supporting change lifecycle, including validation, approvals, and execution gating- Enable incident routing, triage, and enrichment workflows- Use service context for accurate execution and routing decisionsAutomation Reliability & Error Handling- Design workflows with error handling, retry, and fallback logic- Ensure automation is resilient and safe for production use- Define and document failure conditions and recovery approachesAutomation Optimization & Continuous Improvement- Monitor workflow performance and execution outcomes- Improve workflows to reduce cycle time and eliminate inefficiencies- Standardize automation patterns for reuse and consistencyBasic Qualifications:5+ years’ experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.Strong understanding of workflow orchestration and process automation principles.Experience translating business requirements into automated solutions.Proven ability to build scalable and reliable automation in enterprise environments.Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GAPreferred:Bachelor’s Degree preferredExperience supporting service-centric or Service-Aware operating models.Familiarity with governance automation and policy-as-code concepts.Experience with ITSM processes such as change and incident management.Background in regulated or complex enterprise environments.Posting Date:06/15/2026Department:CONS: FS Solution Delivery - 1037810015