IT Business Analyst

Information Technology Analyst - Limited-Term (2 Years) $57.44 – $75.40 Hourly $9,957.12 – $13,068.71 Monthly $119,485.39 – $156,824.51 Annually Final Filing Date: 11:59 p.m. (PST) on Sunday, August 23, 2026 This posting will remain open until 100 applications have been received or until the deadline, whichever occurs first. Please apply as soon as possible to ensure your application is received. Build Your Future with USD – Join an Award-Winning Team! Are you ready to elevate your career while making an impact in your community? Union Sanitary District (USD) offers an exciting opportunity to contribute your skills, grow professionally, and be part of a forward-thinking organization. USD is recognized for our innovation and proud of our diverse, talented workforce. We offer excellent work-life balance, continuous learning, and opportunities for career growth. We are seeking an experienced IT professional with strong skills in IT end-user support, including training, IT administration, updates, and project management. What You’ll Do In this key role, you will assist with the day-to-day operations of our information systems and associated equipment and provide training and support to users. Some of the typical responsibilities you will work on include, but are not limited to: Provide end-user support; assist users in solving data-related problems; troubleshoot software and hardware problems and help identify automation needs. Assist in the administration of the District's computing resources; assist with backups and restores; assist with network administration; perform systems security; create and maintain email and network accounts. Provide user training, including training and demonstrations; train users in the full potential of existing systems, information system security, and system backup and data recovery. Install, maintain, upgrade, and replace computer hardware and software; monitor timeliness and effectiveness of equipment maintenance; create and maintain systems utilities Administer network, including DNS, DHCP, Group Policy, and Directory Services; establish and maintain file, folder, and systems security; perform network maintenance including daily backups, testing, and restores. Manage the replacement of end-user systems, including specifying hardware standards and creating system images. Manage and maintain the IT helpdesk, including responding in a timely manner to helpdesk tickets or routing them to the appropriate IT personnel. Assist with or manage small to enterprise-sized projects. What We’re Looking For Bachelor’s degree from an accredited college or university with major coursework in computer science. Three (3) years of significant, directly related computer experience including advanced desktop support and basic systems administration, hands-on troubleshooting and administration experience with end-use operating systems, server operating systems, and business productivity suites. Hands-on troubleshooting and administration experience with SCADA, CMMS, networking, CCTV, phone systems, physical security systems and/or audiovisual equipment. Knowledge of computer equipment, operations, terminology, systems administration, hardware/software interaction, troubleshooting techniques, current software, research methods, standard office procedures, and records management. Skilled in operating computers and peripheral equipment; troubleshooting hardware, software, and network issues; monitoring network performance; and administering networks. Ability to interpret technical documentation; research, analyze, and summarize information; maintain accurate records and reports; diagnose computer problems and recommend solutions; apply computer policies and procedures; provide technical training; coordinate workflows; prioritize tasks; meet deadlines; and follow through on assignments. Ability to analyze user requirements, identify and resolve technical issues, implement process improvements, provide timely customer support, and deliver 24/7/365 on-call support. Ability to work effectively in a team-based, customer-focused environment; build positive working relationships; communicate effectively; listen actively; facilitate collaboration; seek input; offer assistance; accept feedback; solve problems collaboratively; and recognize others' contributions. Top-Notch Benefits & Perks: Retirement Security: CalPERS retirement plans with a 457 deferred compensation plan with matching contributions Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your family Work-Life Balance: Start with two weeks’ vacation (increasing with longevity), plus 12 paid holidays and 16 hours of floating holidays More Perks: Life and disability insurance, educational reimbursement, student and computer loan programs. Potential for up to two (2) days per week remote work following passing of probation. Notes on Limited-Term (LT) Roles: This position is fully benefited and has a term of two years. Employees in LT roles are eligible to apply and compete for regular District vacancies in accordance with District rules; no appointment or extension is guaranteed. All candidates must pass a background check, Live Scan, and DMV clearance. Accessibility: If you need accommodations during the application or selection process, please reach out to Tram Nguyen at View email address on click.appcast.io. Additional Information Employees are designated Disaster Service Workers and may be assigned emergency response duties as required by law. Union Sanitary District is an equal opportunity employer committed to environmental stewardship and community service. #J-18808-Ljbffr