Hardware Tech

Worker Type: Employee. We are hiring a full‑time Data Center Hardware Technician to work in Downers Grove, IL. The Hardware Technician will deliver hands‑on expertise and perform operational tasks including rack/stack, cabling, understanding of switch/port layout, console configuration, and server decommissioning within the Data Center. Applicants are preferred to have at least 3-5 years’ experience directly working in a Data Center environment. Shift schedule: Week1 – SUN, WED, THUR / Week2 – MON, TUE, FRI, SAT. The schedule will rotate week1 and 2 accordingly. Shift hours are 6PM–6AM (may vary with business needs). Roles and Responsibilities Rack and stack equipment and IT hardware in a corporate Data Center. Troubleshoot and support server implementation and decommissioning within a secure, raised‑floor environment. Install supporting hardware for all devices in cabinets within a raised‑floor environment. Document problem resolution summaries using an online ticketing system. Support 3rd party vendor activities. Verification of status lights on servers, devices, network devices (switches, modems, servers, or routers). Verification of power connections on servers and network devices. Installation and verification of cables and labeling of cable connections and network devices. Work independently and in a team environment. Handle unique situations and troubleshoot hardware failures as they occur. Be knowledgeable with Mainframe installations and terminology. Log, analyze and promptly take steps to resolve and/or elevate problems experienced by internal and external clients. Assist with root cause analysis and perform preventative measures to reduce future problems. Maintain a high level of proficiency and provide in‑depth knowledge related to day‑to‑day activities. Hand over or transfer ownership of ongoing projects, requests and incidents to the next shift through verbal and written documentation seamlessly. Maintain documentation of hardware location and connectivity. Possess proficient knowledge of raised‑floor management, computer and network installations in a medium‑to‑large‑scale computer center environment. Define the physical layer including layouts of cabinets that contain servers, network hardware, disk, tape, and the technology required to satisfy client needs. Update raised‑floor plans for business growth within the Data Centers. Know fiber and copper cable, legacy and current technologies and infrastructure. Coordinate electrical installations for the equipment with Facility Engineers. Be proficient in computer equipment specifications for power and cooling needs. Have working knowledge of industry best practices of computer systems and associated components, telecommunications, and storage systems, redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security systems. Prefer to have working knowledge of legacy environments i.e. AS/400 and S/390 or UNIX, and Windows operating systems and associated communications systems. Possess experience in Production Control activities, Network Operations and Service Desk operations. Travel to local data centers when support is needed. Manage remote data centers through customer portals and coordinate with local hand‑s and feet support teams. Lifting capability of up to 50lb. Qualifications Required Advanced, proven knowledge of cable installation. Training and experience working with the internals of computer hardware. Excellent listening and communication skills. Self‑motivated, with high energy and an engaging level of enthusiasm. Preferred Bachelor Degree or 3years of related experience. Able to follow the design plans of a cable infrastructure system. Hardware installation, troubleshooting, and repair skills in the area of network equipment. A+, Network + certification and/or PC maintenance work experience is desired. Training and education or equivalent technology training and experience are desired. Experience working in a medium‑to‑large‑scale computer center environment is desired. Location Primary Location: Downers Grove, IL Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law. #J-18808-Ljbffr Ensono