Reservations Manager

Job Type: Full Time Job Location: Kill Devil Hills Job title: ReservationsManager Department: Reservations Reports to: Executive Team Job Summary The primary purpose of this position is to assist in the leadership of the Kitty Hawk Kites (KHK) Reservations Team: achieving the highest level of customer service, growing recreational sales through booking new/returning groups for recreational adventures and rentals, and facilitating general recreational sales for KHK. Essential Duties and Responsibilities Include the following (other duties may be assigned): Provide excellent customer service in person as well as through email, phone calls, text messages, and online chats Know and understand the recreational offerings that KHK offers. Assist in tasks associated with recreational sales/reservations (including but not limited to the following): Monitoring the Reservations multi-line telephone and voicemail systems. Ensuring the Reservations systems are functioning and interfacing properly. Providing activity updates to all Reservations staff and make accessible to all KHK employees. Coordinating with recreational operators regarding anything Reservations related. Diffusing any customer relations issues that arise related to Reservations. Maintaining reservations system with accurate schedules and offerings Promote, track and report daily and annual sales progress for Reservations/Recreation Group Sales Training and supervision of all Reservations staff and other KHK staff that potentially book reservations. Assist in scheduling and coaching of all Reservations staff Managing KHK Call Center as well as onsite activity locations as needed, taking on location specific job duties. Locations include but are not limited to: Duck, Nags Head, Manteo, and Oregon Inlet Actively seek out new groups that could possibly be interested in KHK adventures and or rentals Organizing invoices for customers and businesses Group Sales for non-Outer Banks KHK locations such as Morningside Flight Park. Other Duties as assigned. Education, & Experience CRM software experience preferred Proficient at Microsoft Suite Experience with adventure tourism recreation is a plus. Skills Good phone skills & able to sell on phone. Good organization skills. Detail oriented. Comfortable with multitasking. Strong and current social media skills and the ability to manage an account such as Facebook, Twitter, Instagram, etc... Quality Customer Service skills and an attitude commiserate with the role of making an excellent first impression Must be willing and able to build strong relationships with customers. Must be a team player Ability to effectively present information in one-on-one situations with customers and clients Working Conditions The work environment for this position is generally an indoor controlled environment. Noise level is moderate; expect noises like office machines and light traffic. May be requested to work overtime and weekends during the company’s in-season time period. May be requested to drive company vehicle to other locations. Physical Requirements About 1/3 of one's time will be spent climbing, balancing, stooping, kneeling, crouching or crawling. One-third to two-thirds of one's time will be spent standing, walking, sitting, and reaching. About 2/3 of one's time will be spent using one's hands to finger, handle or feel, as well as talking or hearing. Expect to lift up to 25 lbs on a regular basis. Vision required: close, color, peripheral, depth perception and ability to adjust focus. Some other physical demands come from continuous computer work, cash register work, sales floor work, events work, and mail order work #J-18808-Ljbffr