CSR

Description

Part Time Customer Service Representative

Location

102 N Centennial Street, Wishek, ND
203 N Broadway, Linton, ND

Work Type

Part-Time | Non-Exempt | In Office

About Unison Bank

At Unison Bank, we believe banking is personal. Our mission is simple: helping you achieve financial dreams.

We live this out every day by building real relationships - with our customers, our communities, and each other.

This is a place where you matter.

What makes us different:

• Decisions made locally with speed and care
• Deep commitment to the communities we serve
• A culture that goes above and beyond - every time

Our Values:

• Quality Driven
• Passion for People
• Integrity & Accountability

Position Overview

As a Customer Service Representative, you'll play a key role in creating meaningful customer experiences while supporting the growth of the bank.

This role is perfect for someone who enjoys helping people, solving problems, and building relationships that go beyond the transaction.

What You'll Do

Customer Experience & Service

• Deliver personalized, professional service that makes every customer feel valued
• Assist customers with account questions, requests, and problem resolution
• Build trust through clear communication and attention to detail

Account Management & Operations

• Open and maintain deposit accounts, including IRA accounts
• Process account updates, documentation, and file maintenance
• Ensure accuracy in reporting, scanning, and account records
• Follow all bank policies and regulatory requirements

Sales & Relationship Growth

• Identify opportunities to recommend products and services that support customer goals
• Strengthen relationships with existing customers and welcome new ones
• Support branch promotions and outreach efforts

Team & Culture

• Collaborate with team members to deliver a seamless customer experience
• Support internal partners with account-related questions
• Contribute to a positive, team-first environment
• Demonstrate professionalism, reliability, and accountability every day

What You Bring

Required

• High school diploma or equivalent
• 6 months to 2 years of related experience, or equivalent combination

Preferred

• Cash handling
• Customer service or banking experience
• Strong interpersonal and communication skills
• Ability to multitask and stay organized in a fast-paced environment

Key Skills & Competencies

• Customer Focus
• Communication Proficiency
• Clerical
• Time Management
• Technical capacity

Life at Unison Bank

We're more than a workplace - we're a team that shows up for each other and our communities.

At Unison, you'll find:

• A supportive, people-first culture
• Opportunities to grow and develop
• Leadership that values your voice
• A team that takes pride in doing things the right way

Because here, it's simple: you matter.

Additional Details

Work Environment

This role operates in a professional office setting and regularly uses standard office equipment.

Physical Demands

This is primarily a sedentary position requiring frequent computer use, communication, and handling of documents.

Schedule

Part-time position with regular business hours.

Travel

Requires regular travel to the bank's additional branches.


Compliance & Policies

• Adheres to all Unison Bank policies and procedures
• Maintains confidentiality of customer information
• Complies with all applicable banking laws and regulations
• Regular and reliable attendance required

Compensation & Benefits

• 401(k)
• PTO
• Community involvement opportunities

Equal Opportunity Employer

Unison Bank is an equal opportunity employer.