Bilingual Account Manager

Bilingual Account Manager, Group Sales (Spanish/English)

For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

The Role:

As an Account Manager, you'll use your attention to detail, relationship-building skills, and sales instincts to support Group Coordinatorshelping them prepare for their trips and grow their programs by consulting on best practices to promote their trips and setting up future travel. You'll manage key pre-departure details and follow through on requests to ensure a smooth, high-quality experience from enrollment through departure.

You'll begin as a Support Account Manager, where you'll learn the role, policies, and product while gaining exposure to our customers by assisting more tenured Account Managers. This includes providing out-of-office coverage and flexing your sales skills to upsell tour add-ons or booking returning travelers.

This role is designed to set you up for long-term successproviding the tools, experience, and support you need to thrive. Once fully ramped up and a book of business becomes available, you'll step into the full Account Manager role and take ownership of your own customer portfolio.

As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business. You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities. This is a great way to build your career with a global leader!

Key Tasks:

• Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
• Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
• Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
• Maintain an in-depth knowledge of our product, processes, and internal systems

A Successful Groups Account Manager Will Be:

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• A self-starter who is confident and decisive when faced with a challenge
• An adaptable team player who embraces change with flexibility and focus
• A positive presence with strong verbal & written communication skills
• A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
• A fan of details and organization
• A natural relationship builder who can foster loyalty
• A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
• A goal-hitter who understands how to get the job done

Why You'll Love Working Here: Perks, Benefits, and More!

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
• Compensation: First-year Account Managers have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential). Full comp plan details, and future earning potential, will be reviewed during the interview process.