Application Support Analyst

Application Support Analyst – CJIS Help DeskLocation: Hartford, CT (Hybrid – Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday–Friday, 7:00 AM – 3:30 PM (EST)Project OverviewThe Criminal Justice Information System (CJIS) program for the State of Connecticut is enhancing its CISS Electronic Workflow to streamline how law enforcement agencies submit arrest reports, bond forms, and related documentation electronically.This role will support the statewide onboarding, training, and help desk operations for police departments and criminal justice agencies adopting the system.Role SummaryWe are seeking an experienced Application Support Analyst / Help Desk Analyst to provide technical support, training, and onboarding assistance for CJIS electronic workflow users.The ideal candidate will work closely with law enforcement agencies, IT teams, and vendors to ensure smooth adoption, issue resolution, and system usability.Key Responsibilities1. Help Desk & Technical Support2. Training & User Enablement3. Onboarding & Change Management4. Stakeholder Collaboration5. System Integration & Support6. Reporting & DocumentationProvide weekly status reports (progress, risks, issues)Maintain onboarding documentation and training recordsSupport integration with Records Management Systems (RMS)Assist in rollout of CJIS enhancements such as: Electronic arrest workflowsClean Slate processingEarly Arrest NotificationsParticipate in demos, pilots, and system upgradesAct as liaison between: CJIS Program TeamLaw enforcement agenciesRMS vendors (NexGen, ProPhoenix, etc) InstantServe LLC