Operations Technician

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 209 Pay Range: $28.41 - $41.25. Job Description The Associate Asset Technician will provide hands‑on management of assets that pass through our Salt Lake City Office. They will be responsible for the processing of laptops, tablets, and peripherals throughout the device’s lifecycle (Receiving, Deployment Readiness, Warranty Repair, Redeployment Processing, and Retirement). This role will manage the Warranty process for our devices, with their respective vendors/manufacturers. This includes identifying & classifying defects, sending them to the vendor for repair, and receiving them back into inventory upon repair completion. This person will be responsible for the deployment readiness process (cleaning, imaging, and configuring) for laptops in Site Support & Talent Lifecycle Management. They will also be responsible in retiring assets, at the end of their lifecycle, and working with our E‑recycling vendor in appropriately disposing of those assets. The Associate Asset Manager will work closely with the Operations Asset Manager to reach a goal of 100% asset accuracy within our environment. This includes redefining current policy to enable enhanced transparency into our assets and exploring new avenues of reaching offline assets. Impact at WGU As an Operations Asset Technician, you will play a critical role in ensuring employees have reliable, secure, and properly configured technology throughout the asset lifecycle. This position is responsible for laptop and tablet warranty management, hardware repairs, asset deployment, inventory control, and secure disposal processes. Success in this role requires strong technical expertise, attention to detail, and a commitment to delivering an exceptional internal customer experience. What You’ll Do Manage the end‑to‑end warranty repair process for laptops and tablets. Clean, image, configure, deploy, and dispose of technology assets throughout their lifecycle in accordance with asset management standards. Partner with Site Support and Talent Lifecycle Management teams to ensure asset return policies and action items are completed. Assign laptop assets to users within ServiceNow and maintain detailed asset records, including repair and maintenance documentation. Perform secure data wipes on devices prior to disposal to ensure organizational data protection. Coordinate and organize disposal pickups with approved e‑recycling vendors. Upgrade laptop RAM and storage components to meet organizational standards. Perform monthly stockroom audits and maintain accurate inventory records. Receive and process purchased assets (Computers, Consumables, etc). Data recovery from returned devices. Maintain/organize stock rooms. What You’ll Bring (What’s Required) High School diploma. 3 years of experience directly handling and managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices. 2 years of experience replacing hardware components. 1 year of experience managing a warranty process with multiple vendors and stockroom management/maintenance. A+ Certification. Advanced knowledge of laptop hardware configurations, including Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface devices. Advanced knowledge of Windows 7+ and macOS 10.12+ operating systems. Foundational knowledge of endpoint monitoring and management tools, including Ncentral, JAMF, Intune, and Azure AD. Proven track record of safely repairing and replacing computer hardware components. Strong ability to multitask, prioritize work, communicate effectively, and adapt in a fast‑paced team environment. Ability to manage vendor relationships and drive best practices related to warranty repairs and asset disposal. Bonus Points 4 years of experience directly handling and managing laptops, tablets, and peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices. 2 to 3 years of experience replacing hardware components, managing a warranty process with multiple vendors, and maintaining stockroom operations. Experience working with ServiceNow. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. Interview Process Introductory call Hiring manager interview Leader interview Work Location This is a full‑time, in‑office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work. Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. Physical Requirements Ability to lift items weighing up to 50 pounds. Ability to perform stockroom audits requiring bending, sitting, reaching, and operation of equipment used to store and count assets. Travel Requirement This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business‑related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full‑Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full‑time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. Additional Information Disclaimer The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. Accommodations Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at View email address on click.appcast.io. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. #J-18808-Ljbffr