Customer Service Rep

About Your Future With Distribution International Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Is being part of a company that is recognized as a Great Place to Work of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Job Summary We’re looking for someone who enjoys working with customers and thrives in a fast‑paced environment. This role is a mix of customer service, coordination, and hands‑on support—perfect for someone who likes variety in their day and takes pride in keeping things running smoothly. What You’ll Do Handle inbound calls, take customer orders, and communicate any order discrepancies clearly and professionally Make outbound calls to follow up with customers and provide order status updates Assist walk‑in customers with a positive, helpful attitude Schedule and dispatch drivers while monitoring routes to ensure timely deliveries Support warehouse operations as needed, including pulling and staging orders What We’re Looking For Ability to build and maintain strong relationships with customers while delivering top‑tier service Strong problem‑solving skills and attention to detail Comfortable using computer systems to process orders, review requests, and manage order acknowledgements Willingness to jump in and help wherever needed Additional Responsibilities Take on other duties and tasks as assigned to support the team and overall operation Your Qualifications Minimum of 18 years of age. If operating a vehicle for company purposes, a valid driver’s license is required. 1–2 years of experience in a customer service role. Ability to perform basic math calculations. Personable, enthusiastic and engaging personality. Excellent communication skills, both verbal and written. Physical Requirements This role requires standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand‑eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. Your Benefits Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence®: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $20.00 - $40.00 TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job. #J-18808-Ljbffr Distribution International