Lead UX Researcher

Lead UX Researcher About the UX Team:We are transforming Thomson Reuters into a truly digital company, focusing on the individual user. We seek curious, smart, self‑driven UX professionals who turn complex problems into elegant solutions that meet user needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation are welcomed. About the Role In this Lead position you will drive the end‑to‑end UX research practice for a complex, high‑impact product portfolio. You will lead both strategic generative research and evaluative studies, shape how the team uncovers and acts on deep user insights, and partner with product, engineering, and design to surface impactful research opportunities. You will advocate for user‑centered decisions in product roadmaps and provide strategic and thought leadership on UX research practices and methods. You will coach less experienced researchers and raise the bar for research quality and influence. About You Enthusiastic and knowledgeable about end‑to‑end product development, with a focus on demonstrating the business impact of UX research. Experienced leader who collaborates closely with Product, Design, and Engineering to solve the right problems at scale. Skilled at communicating research findings clearly and compellingly, sketching collaborative flows, and applying a wide array of qualitative and quantitative methods. Deep knowledge of research methods: Qualitative analysis and reporting, interviewing, group facilitation, contextual inquiries, remote usability testing, parallel prototyping, persona development, un‑moderated feedback tools like UserZoom, data triangulation, and other UCD methods. Frameworks such as Jobs to Be Done (JTBD) and Customer Experience Outcomes (CXOs) to connect insights directly to business and product decisions. Agile testing while maintaining a strategic perspective for long‑term user objectives. Ability to influence priorities and navigate trade‑offs, advocating for user‑centered outcomes in roadmap decisions. Experience with AI tools (Claude, other platforms) to accelerate research, prototype building, and responsible AI adoption. Lead Expectations Proactive, self‑directed, identifying opportunities without waiting for direction. Provide strategic thought leadership on UX research practices and the team’s approach. Partner with other insight functions, including Product Marketing and Customer Experience, to triangulate data and shape a holistic research roadmap. Shape research strategy and form key partnerships to uncover impactful opportunities. Advocate for user‑centered decisions in roadmaps and influence next steps with product and design partners. Navigate trade‑offs, help teams make informed, user‑grounded decisions under constraints. Co‑mentor less experienced UX researchers through coaching and peer review. Continuously raise the bar for lead‑level research quality, influence, and outcomes. Collaborate naturally while operating autonomously and owning end‑to‑end results. Responsibilities Own the full research lifecycle—intake, scoping, execution, and demonstrating measurable business impact. Synthesize business objectives and customer needs to define the right research scope. Develop a UX research approach, schedule, detailed test plan, and recruitment strategy. Lead strategic generative research to identify unmet user needs and long‑horizon product opportunities. Identify and articulate user needs and potential usability issues; transform data into prioritized, actionable recommendations. Influence product and design decisions through clear qualitative analysis, recommendations, and design solutions. Create persuasive presentations for product owners, developers, designers, and executives. Facilitate internal meetings to triage and manage research findings. Demonstrate the business impact of research through before/after framing, measurable outcomes, or product changes. Preferred Qualifications Bachelor’s or master’s degree in Social Sciences, Interaction Design, Human Factors, Cognitive Psychology/Science, or related field. 8+ years of experience applying research to high‑volume B2B/B2C web or software environments. Strong analytical, decision‑making, and leadership skills. Proficiency with SharePoint, Jira, virtual lab environments, and data‑logging tools such as Tableau, Qualtrics, Adobe Analytics. Benefits Hybrid work model (2‑3 days a week in office). Flexibility & Work‑Life Balance: flexible work arrangements, up to 8 weeks remote per year. Career development through continuous learning and Grow My Way programming. Competitive benefits: vacation, mental health days, Headspace app, retirement savings, tuition reimbursement, employee incentive programs, wellness resources. Company‑wide mental health days and paid volunteer days. Additional benefits: optional hospital/accident insurance, life & AD&D insurance, flexible spending, health savings, fitness reimbursement, Employee Assistance Program, Commuter benefits, Adoption & Surrogacy assistance, Employee Stock Purchase Plan. Competitive compensation range depending on location (details available). Equal Employment Opportunity ThomsonReuters is an Equal Employment Opportunity Employer; we provide a drug‑free workplace and make reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. We value diverse backgrounds and experience and do not discriminate on the basis of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, veteran status, or any other protected classification under law. #J-18808-Ljbffr