Residential Services Manager

Salary Starting from £38,784, rising to £46,049 We’re looking for a hands‑on operational leader to oversee the day‑to‑day delivery of residential services across our student accommodation. About the role You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction. About you You will have: proven experience as a confident people leader, managing frontline operational teams strong skills in workforce planning, including recruitment, training and day‑to‑day HR processes the ability to organise and coordinate cleaning, portering and support services to consistently high standards a calm, practical and solutions‑focused approach within a busy, customer‑centred environment experience motivating teams, building positive working relationships and maintaining high service quality the confidence to take ownership of operational delivery while contributing to wider strategic objectives a commitment to creating a safe, welcoming and well‑managed residential environment for students If you’re an organised, people‑focused manager who thrives in a busy, customer‑centred environment, this role puts you at the heart of creating an excellent student living experience. Further information Core hours of work will fall between 07:00 and 17:20, to be worked flexibly as required by operational needs. However, operating hours begin at 05.00 with occasional weekend work. Working on a rota system, you will be available as a ‘Duty Manager’ for a seven‑day period on a rota basis in case of out‑of‑hours emergencies, and may be required to participate in the 24‑hour call‑out system. For an informal discussion about the role please contact Mike Gale, Campus Services Asset & Carbon Reduction Manager (View email address on click.appcast.io ) or Jane Hately, Recruitment and Staff Engagement Coordinator (View email address on click.appcast.io ). However, please ensure that you submit your application through the university website. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more Free entry to the Holburne Museum in Bath An excellent reward package that recognises the talents of our diverse workforce Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage. #J-18808-Ljbffr