General Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

General Manager Job Description

Reports to: Area Supervisor

Supervises: Swing Managers, Department Managers, Maintenance Staff and Crew Members

OVERVIEW OF POSITION

Position Purpose

To provide leadership, coaching, and direction to restaurant employees, manage day-to-day restaurant operations and maximize the

sales and profit of the restaurant. Consistently demonstrates McDonald's values and leadership behaviors to build positive business

relationships with key customers including the Restaurant Leadership Team, Crew and Customers.

The role will include the following responsibilities:

Operations

Lead the experience. Manage all aspects within the restaurant, including food production, guest service and experience, and direct crew and manager work.

In addition to following McDonald's policies and procedures, principle accountabilities include, but are not limited to:

• Responsible for leading and establishing a team while creating a positive work environment to accomplish business results. All employees within the restaurant will report to the General Manager.

• Collaborates with Area Supervisor to ensure that performance targets are established and performance reviews are conducted on-time and communicated.

• Involved in and participates in the recruiting, interviewing, and selection of new employees.

• Protects the McDonald's brand by ensuring that restaurants meet McDonald's Food Safety, Quality, Service, and Cleanliness standards.

• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.

People

Plan for success: Proactively lead and manage all People processes including but not limited to:

• Recruiting, Hiring and Onboarding

• Staffing

• Performance Management

• Train, coach and motivate

• Be in the know: Plan for and make critical business decisions around inventory, budget, and food ordering/costs

• Take action first: Ensure food safety measures are set and achieved to McDonald's standards of excellence

• Inspire and Empower: Maintain high level of standard for guest and employee safety

• Be results oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence.

QUALIFICATIONS

Desired Skills and Attributes

• Demonstrated people leadership and strong commitment and passion for the business.

• Passion for improving the effectiveness of the McDonald's brand through profitability, people development and promotion.

• Willingness to travel to restaurants throughout Virginia as needed.

• Effective multitasking and organizational abilities, including strong project management skills.

• Strong personal initiative. Ability to identify gaps and create solutions.

• Excellent written, verbal, and interpersonal communication skills.

• Superb PC skills and database management. Keen knowledge of McDonald's tools and systems.

• Strong service orientation. Willingness to perform tasks at a variety of skill levels.

• Committed to representing the company in a professional manner.

• Ability to handle information confidentially and discreetly.

Specific Experience and Education

• High School Degree or GED preferred;

• Hamburger University certification preferred;

• Passion for helping and serving others (customers and fellow team members);

• 1+ years' experience leading, motivating and/or developing others OR US Military Service;

• A commitment to excellence and safety in the workplace;

• Strong customer service and support focus;

• The ability to communicate effectively and anticipate customer needs; and

• To provide solutions and make decisions in a fast-paced environment

Benefits to include:

• Medical Insurance (Dental, Vision, Short-Term/Long-Term Disability & Life Insurance available)

• Paid vacation

• 401(k) Plan

• Tuition reimbursement

• Bonus Program

Job Type: Full-time

Location: Richmond, VA

Salary: Starting at $50,000-$62,000 (based on previous experience)

$2,000-$5,000 signing bonus for managers with verifiable McDonald's Hamburger University Experience

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDX_MC_B6C7355D-9523-4EFB-864B-4342CBFC4520_74028

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.