IT Support Technician II

## IT Support Technician II**Englewood,CO80112**Posted: 08/14/2026Job Number: 1178Remote Work Available?: Onsite## Job Description**IT Support Technician II** **Location:** Englewood, CO (Onsite) **Pay Rate:** $31.03 per hour **Hours:** 40 hours per week **Duration:** Contract (12 months+) **Summary:** Our aerospace and defense client is seeking an experienced **IT Support Technician II** to provide hands-on technical support for end users in a fast-paced, mission-focused environment. This position is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, networking, and end-user technology while delivering exceptional customer service. **Description:*** Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.* Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.* Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.* Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.* Assist with network equipment troubleshooting and basic infrastructure support.* Respond to technical support requests while maintaining a high level of customer satisfaction.* Evaluate user technology needs and recommend appropriate hardware and software solutions.* Document technical issues, resolutions, and system changes.* Collaborate with IT team members to share knowledge and improve support processes.* Maintain compliance with company IT policies, security standards, and best practices.**Qualifications:*** Associate's degree in Information Technology, Computer Science, or a related field with **2+ years of relevant IT support experience*** Equivalent combination of education and experience will be considered* Strong customer service mindset with a commitment to delivering quality technical support* Excellent troubleshooting skills across desktop hardware and software environments* Working knowledge of: + Windows operating systems + Computer hardware and peripherals + Printers and print services + Network connectivity + VPN technologies + RSA authentication + Video Teleconferencing (VTC) systems* Strong verbal and written communication skills* Ability to understand user needs and translate them into effective technical solutions* Team-oriented with a collaborative approach and willingness to share knowledge **Preferred Qualifications*** Experience supporting enterprise IT environments* Familiarity with IT service management tools and ticketing systems* Experience supporting users in highly regulated or technical industries* Excellent communication and collaboration skills.**Benefits:*** Available health, life, vision, and dental insurance* 401K Matching #IND1 #J-18808-Ljbffr