Senior Product Support Specialist - Underground Drills & Bolters Based in Denver, CO USA

Senior Product Support Specialist – Underground Drills & Bolters Based in Denver, CO USA Senior Product Support Specialist – Underground Drills & Bolters Sandvik Mining is a global supplier of equipment and services for mining and construction industries. The role is based in Denver, CO. The position focuses on advanced product support for underground drilling systems. Job Purpose Lead complex technical assignments as subject matter expert in underground drilling. Act as trusted advisor to customers, identifying solutions for advanced product challenges. Coordinate with internal stakeholders to resolve product‑related issues. Serve as primary technical liaison between Sales Area and Product Line/factory. Drive frontline readiness for new technologies and product launches (parts, training, resources). Develop and deliver machine‑specific training packages across the Sales Area. Main Responsibilities Enforce and lead compliance with Sandvik’s EHS and SHEQ standards. Promote continuous safety improvements through proactive measures. Support site team on specialized installations, inspections, repairs; provide second‑line support and troubleshooting for complex product issues. Analyze failed products, report anomalies, and recommend solutions to prevent recurrence. Transfer technical knowledge, collect and document data, prioritize energy efficiency, environmental impact, and maintenance cost. Provide technical input for project documentation, specifications, cost estimates, schedules, reports, and commissioning support. Document and report findings to a database and deliver actionable recommendations. Serve as subject matter expert, advise clients and internal teams on product applications. Build strategic customer relationships, act as advisor, support solution identification. Deliver application‑specific advice to sales teams, contribute to cost proposal reviews. Act as active member of global expert networks, facilitate knowledge exchange. Lead technical and product training initiatives, ensure accurate content. Collect, document, relay technical feedback, chair monthly technical review. Own technical/application aspects of product launches and phase‑outs; manage operational readiness. Experience >8 years Sandvik Equipment Experience Advanced coaching/trainer experience Education Not specified. Licences & Certificates Level 5 Knowledge Assessments in Reliability Engineering – 80% Sandvik On‑the‑Job Skills Coaching Program – minimum of 5 sessions recorded Possession of a Product Master Certificate or actively working toward obtaining one within 6 months (is a plus) Other Environment and Mobility Field – Any environment (customer sites/workshops) Willing to travel domestically and internationally This role reports directly to the BLM‑ Underground Drilling Competencies Expert equipment knowledge and skills Rock drill technologies Automation on Sandvik Underground Drilling offering i‑SERIES – skills and knowledge in decentralized automation, bus technology, control systems, mechanics, hydraulics, pneumatics, electrics Other skills Proficient in English (written and oral) Proficient in relevant computer software and IT systems Advanced technical report writing Advanced in digitalized systems relevant to equipment Advanced knowledge of the mining environment and application of equipment Compensation Salary range: $133,000 – $150,000 plus bonus opportunity. Includes health, dental, disability insurance, 401(k) retirement savings plan, and professional development opportunities. Equal Opportunity Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at View email address on click.appcast.io. Sandvik provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. #J-18808-Ljbffr Sandvik Group