Client Services Project Manager - Environmental Lab

Job Type


Full-time

Description

At SPL , the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities, support critical infrastructure, and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines, SPL is a place where you can build a career while making a real-world impact.

We're seeking a highly organized Client Services Project Manager to oversee client projects and service delivery for our environmental laboratory in Reading, PA.

The ideal candidate is a detail-oriented and client-focused professional with strong project management, communication, and organizational skills, proven experience supporting environmental laboratory operations or technical client accounts, and a commitment to delivering accurate, responsive, and high-quality service. This individual thrives in a fast-paced environment, effectively manages multiple priorities and project timelines, and serves as a trusted liaison between clients and internal teams to support workflow coordination, regulatory compliance, operational efficiency, and overall client satisfaction.

Please Note: This is a Project Manager role that supports environmental testing, laboratory operations, and client project coordination. This is not an IT or software project management position .


What You'll Do

• Serve as the primary point of contact and project lead for assigned client accounts
• Manage client accounts, project setup, reporting requirements, and documentation within LIMS, CRM, and related systems
• Coordinate and oversee project workflows, priorities, and deliverables across field services, laboratory, and internal support teams
• Monitor project timelines, turnaround times, and deliverables to ensure accuracy, efficiency, and client expectations are consistently met
• Review work orders, reports, EDDs, invoices, and project documentation for accuracy, completeness, and regulatory compliance prior to release
• Communicate project updates, priorities, timelines, and issue resolution between clients and internal teams while proactively managing expectations
• Maintain working knowledge of environmental laboratory services, regulatory programs, QA/QC requirements, analytical methods, and reporting standards
• Support client onboarding activities, project planning discussions, client meetings, and laboratory tours as needed
• Assist with sample coordination, bottle orders, pickups, subcontract coordination, and related project support activities
• Identify workflow improvement opportunities and contribute to process optimization, operational efficiency, and overall client satisfaction
• Notify clients of results exceeding regulatory limits in accordance with company procedures
• Perform additional duties as assigned

Requirements

What We're Looking For

• Bachelor's degree in Science, Business, or a related field required; equivalent experience may be considered
• 1-2 years of experience managing client accounts, projects, or project workflows in a professional environment
• Previous experience in an environmental, laboratory, or analytical testing environment strongly preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software
• Experience with Laboratory Information Management Systems (LIMS) preferred

What this role IS NOT:

• An IT, software, or technical project management position
• A systems implementation or Agile/Scrum role
• A coding, development, or tech delivery job

Work Schedule & Travel

• Full-time position following a standard Monday-Friday schedule
• Flexibility to work outside of normal business hours as needed to support operational demands
• Ability be able to travel locally for client visits, meetings, or training activities, as needed

Our Commitment to Diversity & Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.