Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Rep Job Description

At Lauren Porter State Farm, our mission is to educate, equip and empower customers with insurance options to protect what’s important to them and thrive in everyday life.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for Lauren Porter's State Farm may be the career for you!

As a Customer Service Representative with Lauren Porter's State Farm, you will generate the kind of exceptional customer experience that reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members to solve complex problems, and anticipating the needs of the customers to continue growing and retaining their business.
 
Grow your career as you join a fun, challenging, office environment that allows you to better your community. As an outgoing, customer-focused and empathetic professional, we are eager to have you on our team.

BENEFITS INCLUDE:

• Competitive Salary 
• Paid Vacation/Community Service Day
• Direct Primary Care Health Benefit
• IRA Retirement Benefit
• Bonus and Incentive Opportunities
• Training & development

 
RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Uncover customer needs and assist with growth and retention of business.
• Front-line for the office: answer phones and greet walk-in traffic
• Identifying key accounts and proactively reaching out gauge customer satisfaction and address any questions/concerns with the change in agency leadership
• Conduct outbound calls to single line customers who have received written communications regarding available discounts to see if they would be interested in scheduling an appointment with a sales associate to discuss in more detail
• Build reviews and referrals
• Proactively addressing rate increases or changes with customers and educating on value State Farm provides
• Monitor retention and implement creative solutions to ensure agency can achieve retention targets and overall goals
• Other Office Operations:
  • Prepare forms, policies and endorsements as required.
  • Assist policyholders in making changes and initiating loss reports.
• Identify and close in-book multi-lining opportunities 
• Handling additional duties that may be assigned as it relates to the operations of the office.

 
QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Strong interpersonal and communication skills.
• Able to learn computer functions
• Ability to work in a team environment
• Previous customer service experience a plus.

If you are motivated to succeed and can see yourself in this role, please complete our application. We anticipate internal growth opportunities for driven, sales-minded candidates.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.