Personal Lines Account Manager

Personal Lines Account Manager

Worcester Area | Hybrid

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

A growing independent insurance agency in the Worcester area is looking to add an experienced Personal Lines Account Manager to its team.

This is a strong opportunity for someone who enjoys managing client relationships, providing thoughtful coverage guidance, and working in an environment with solid internal support. The agency has invested heavily in systems and resources so Account Managers can focus on clients rather than getting buried in administrative work.

The team offers a professional but down-to-earth culture, a hybrid schedule, strong benefits, and a work environment where employees are not expected to stay late or take work home.

Responsibilities

• Manage and service a book of Personal Lines accounts
• Handle homeowners, auto, umbrella, condo, renters, and related personal insurance products
• Process policy changes, endorsements, renewals, and billing inquiries
• Review coverage and provide appropriate recommendations to clients
• Assist with quoting, remarketing, and carrier communication
• Support claims reporting and follow-up
• Maintain accurate documentation within the agency management system
• Work closely with producers and internal support staff to ensure strong client service

Qualifications

• 2+ years of Personal Lines insurance experience
• Independent agency experience strongly preferred
• Active Property & Casualty license preferred
• Strong knowledge of Personal Lines products and coverage
• Excellent communication and client-service skills
• Strong attention to detail and ability to manage multiple priorities
• Experience xhyhwjd with an agency management system
• Nexsure experience is a plus

Compensation & Benefits

• $65K-$75K base salary, depending on experience
• Hybrid schedule
• 3 weeks vacation
• Employer-paid portion of health benefits
• 401(k) match
• Strong internal support and modern systems
• Long-term growth opportunity with a stable, expanding agency

This role is ideal for someone who wants to join a well-established team, work with a strong client base, and build a long-term career with an agency that continues to grow.