Housekeeping Supervisor CtC

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..


Job summary:

Our Housekeeping Supervisor communicate with guests in a friendly and welcoming manner with a smile. Support and service the room attendants. Ensure the hotel is clean throughout the day Responsible for being knowledgeable about the hotel services and amenities. Provide excellent service to hotel guest rooms in a devoted and efficient manner. Must be able to lead housekeeping team in daily cleanings, projects, and guest requests. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.


Shift requirements:

Currently searching for day and evening shifts ranging from 8am to 5pm starting at as needed times. Employees will work holidays and weekends.

Responsibilities

• Contribute positively to the team within the department
• Participate in on-going training
• Maintains a friendly, cheerful and courteous demeanor at all times
• Provide friendly assistance in answering questions and offering information to guests
• Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Follow checklist for required duties and timeliness. Complete all opening and closing duties.
• Communicate with all other departments to fulfill guests' needs
• Will need to be able to clean rooms as necessary
• Will need to have complete knowledge of duties of housekeeping teams: clean rooms, lobby, courtyard, fitness, public restrooms, storages, stairwells, and more.
• Understand how to handle hotel operating systems, key systems, and phone systems
• Understand emergency procedures and safety of hotel, employees, and guests
• Ensure complete cleanliness of the guest rooms, by inspecting all areas of room such as the Entry Door, Closet, Minibar Cabinet Area, Bed/Nightstand Area, Desk/Window Area, General Room, and Bathroom.
• Conduct daily insection of rooms, public areas, and back of house
• Conduct daily and weekly audits of areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Assign and prioritize room cleanings as needed by guest and hotel
• Ensure and follow up all guest request items are delivered to rooms
• VIP rooms and deep clean
• Assign daily and weekly projects to team and PM of rooms daily and weekly
• Update status of rooms cleaned on assignment sheet at time of completion. Also, update status of room to Vacant Clean status or Occupied Clean status in the phone.
• Ensure lost & found items are given to front desk.
• Handle guest issues and special requests to best of ability to ensure guest satisfaction. Alert a supervisor and/or manager immediately if situation calls for one.
• Ensure guest preferences are completed as requested.
• Do not leave until all rooms and projects are completed
• Plan for future days accordingly for staffing
• Keep track of inventory and alert Management of what needs to be purchased
• DND's have been called. Failure to leave before will result in disciplinary action.
• Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Assure all safety and security policies and procedures are adhered to
• Maintain hotel equipment in proper working conditions
• Any other duties assigned by your immediate supervisor
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
• Complete other duties as assigned by Supervisor

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Previous room cleaning preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Strong English communication and organizational skills
• Must be available to work mornings, nights, weekends and holidays
  BENEFITS:
• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more
• Via Hotel Group (and all its affiliates) is an Equal Opportunity EmployerValencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.