WORKPLACE AMBASSADOR

Workplace Ambassador

The Workplace Ambassador plays a key role in creating an exceptional employee experience by delivering workplace operations through a hospitality-focused approach. This position ensures employees feel welcomed, supported, and connected within a Wells Fargo administrative location. As a trusted partner and visible presence on-site, you will provide attentive service, resolve issues quickly, and foster a sense of community. This internal, client-facing role combines a passion for service with strong interpersonal skills and problem-solving abilities. You will work collaboratively with local workplace teams and other partners to maintain a safe, comfortable, and functional environment for employees.

This role will be based at one primary location within the San Francisco Bay Area (San Francisco, Concord, or San Leandro) with the expectation to provide support at other local sites as business needs require.

Key responsibilities include:

• Serving as a trusted resource and first point of contact for employees, providing assistance with workplace needs and inquiries.
• Greeting employees and visitors, offering directions, escorts, and helpful information to ensure a positive experience.
• Promoting engagement and community by hosting and/or supporting events and activities in partnership with the Site Leader.
• Maintaining the appearance and functionality of office spaces through proactive walkthroughs and timely issue resolution.
• Being mobile throughout the day, regularly walking the site to monitor conditions and assist employees.
• Monitoring meeting spaces, reporting inconsistencies, and coordinating AV support or maintenance as needed.
• Assisting with conference room reconfigurations to support meetings and events.
• Assisting new hires and relocators with building orientation, campus tours, and workspace navigation.
• Logging and tracking issues in the appropriate system, ensuring timely follow-up and resolution.
• Analyzing issue trends and collaborating with Facilities and Technology teams to implement preventative solutions.
• Supporting fire/life safety protocols and badge access processes.
• Building strong relationships across teams and vendor partners to ensure seamless service delivery.
• Providing local information and resources, including directions, dining, and attractions.

Minimum qualifications include:

• Positive, flexible attitude and a strong team player.
• Passion for delivering exceptional customer service and creating a welcoming environment.
• Ability to build trust and maintain productive relationships across all levels.
• Strong problem-solving skills with an inquisitive mindset for resolving issues quickly.
• Comfortable initiating conversations and engaging with employees.
• Ability to remain calm and constructive in high-pressure situations.
• Basic technology troubleshooting skills.
• Proficiency in Microsoft Office tools (Outlook, Excel, Word, PowerPoint).
• Ability to be on your feet and mobile for most of the day.
• Comfortable assisting with physical tasks such as conference room reconfigurations.

Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.