Field Service Technician
UBEO Inc
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team in Baltimore, Maryland.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.The primary responsibilities of this position is as follows: Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt ________________________________________________________________________________________________________________ Purpose This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
________________________________________________________________________________________________________________ Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Complete all administrative aspects of the job on time and error-free
- Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
- Perform other activities that support UBEO BUSINESS SERVICES and our service organization
External: Prospective Customers, Current Customers, Vendors ________________________________________________________________________________________________________________ Job-Related Dimensions
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Customer service orientation
- Business skills
- Communications - verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Work standards (concern for quality)
- Follow-up
- High School or GED
- Associates Degree or equivalent technical training
- Successful completion of:
- Manufacturer Core Basics
- 2 Manufacturer Training Classes
- 2 - 5 years industry or equivalent experience
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+lbs on occasion
- Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
Vacancy posted 5 days ago
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