Manager, Technology Account Management

Manager, Technology Account Management

1. Overview
At Mastercard, we are building a world beyond cash — one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships.

• Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem


• Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology


• Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics


• Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)


• Strong understanding of technology strategy, customer support, and enterprise platforms


• Excellent communication skills across technical and non-technical audiences

• Native Portuguese and fluency in English


• This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local teams and stakeholders.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.