Financial Center Manager

ESSENTIAL DUTIES & RESPONSIBILITIES Leadership & People Management Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team. Conduct performance reviews, provide coaching and counseling, and build succession-ready talent. Promote a culture of service excellence and consistently deliver an exceptional experience. Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management. Sales & Business Growth Drive financial center sales and service performance using a consultative approach and strategic sales planning. Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue). Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships. Promote and implement digital and self-service channels to enhance client convenience and engagement. Operational Excellence & Risk Management Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements. Lead staffing, scheduling, and operational planning to meet changing business and client needs. Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance. Analyze branch P& L, financial performance, and operational metrics to identify opportunities for improvement. MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE High School Diploma or GED required; Bachelor’s degree preferred. Minimum of 4 years of Banking/Financial Services experience required. Minimum of 2 years of management experience required. Minimum of 1 year successful experience in sales as an individual contributor or manager required. Excellent communication, client service, and interpersonal skills. Strong analytical skills, including P&L and financial statement interpretation. Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment. Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings. Ability to travel as needed to perform essential job functions. ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS Ability to work under stress and meet deadlines. Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws. When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future. Learn more at hancockwhitney.com/ourstory #J-18808-Ljbffr