eProduct Sr Associate

Eproduct Sr. Associate

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an eProduct Sr. Associate within PNC's Capital Markets organization, you will be based in Pittsburgh.

In addition to the responsibilities below you will be: Managing relationships with PNC vendors including troubleshooting problems, pushing through system enhancements, communicating user and customer feedback to management. Networking with liquidity providers and liquidity venues to ensure PNC is getting the most out of the relationships and taking advantage of the strengths of each one. Strategizing and optimizing liquidity configurations. Acting as a go-to person for configuring trader, client and sales price making services.

Preferred skills include: Experience with foreign exchange markets Relationship building Analytical This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Supports the Capital Markets sales effort by managing buy and sell side eDistribution product platforms. Work closely with sales and trading for daily operation and support of all product solutions. Act as liaison between business and technology for the product development cycle to enhance the customer experience.

Work independently in the oversight and management of designated electronic product channels. Act as lead point of contact for clients, technology and management by monitoring day to day operation, managing projects and issue resolution. Provide sales presentations to a range of prospective clients, either in person or by web conference. Evaluate client needs to recommend and promote products and services. Provide guidance and strategy to sales relationship team.

Provide client implementation for electronic products and ongoing support for internal and external clients. Respond to customer and service partner requests and issues ensuring consistency and continuity of resolution.

Utilizes expertise of products, capabilities and system functionality to evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement a new product or enhancement.

Coordinates and executes test plans, records results and communicates the outcome to business service and IT partners to ensure high quality system implementations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills

Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Decision Making and Critical Thinking, Internal Sales and Marketing, IT Project Management, Knowledge Of Customers, Products and Services, Sales Function, Software Product Technical Knowledge

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)