Systems Portfolio Consultant

Systems Portfolio Consultant

Immediate need for a Systems Portfolio Consultant for a position in the Banking & Financial Industry. This is a 11+ month's contract opportunity with long-term potential located in Plano, TX. Please review the job description below:

Key Responsibilities/ Technology Experience:

• Major Incident Management: Coordinate with Service Desk, Application Support teams, and IT Service Management in the identification and response to Major Incidents; manage Major Incidents as Tier-3 support and escalation; ensure incidents are diagnosed and escalated to appropriate stakeholders, Service Desk, IT support staff, and customers to ensure accurate business communications are published throughout the Major Incident lifecycle.
• Post Mortem Reviews: Chair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner; log appropriate Problem Management tasks for completion to begin the problem management processes.
• Trend Analysis: produce trends analysis of recurring Problems/Incidents – extract trends on Incident types, Customer types, key problem areas, business functions, hardware, etc.; hold regular meetings with IT support groups to review recurring Problems and press for final resolutions – or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved.
• Production Release Management: participation in Change Advisory Board for a weekly review of changes being entered into production. Final go/no-go voting member for all critical releases into production.
• Actively participate in CMDB updates in partnership with application owners to ensure all dependencies are outlined in the request for change. Active Participant in the Forward Schedule of Change in the release windows and cycles across a portfolio;
• Manage risks and resolves issues that affect release scope, schedule and quality; Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews; Periodically conduct release deliverables, documentation Run Books and Implementation Plans; Continually work towards making improvements in the release process; Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Demonstrable customer management / service skills
• Experience of working within a busy first level service desk environment in a problem manager role
• Very good understanding and awareness of the ITIL Problem, Incident and Release management processes and procedures; ITIL Foundations certified; ITIL Service Operations certified.
• Conceptual knowledge of the SDLC process.
• Strong individual with the ability to communicate and negotiate at all levels.
• Desire to gain sound technical knowledge across the core supported applications
• Good interpersonal, communication and presentation skills
• Ability to work non-standard hours when necessary
• Familiarity with Service Now
• Good organizational skills plus the ability to motivate people across the organization to provide solutions
• Decision maker with an operationally-focused outlook
• Previous experience working in a large organization
• Previous experience in Kepner-Tregoe Problem Solving and Decision Making methodologies; KT certification a plus.
• Insurance Mainframe
• RouteONE
• SGI
• Stone Eagle
• Dealer Daily
• Dealer Passport
• DD - Residual Service, DD -Tax Service, DD – ACH Service
• AutoIMS
• 3rd Party Services
• Serve as back up for Sales and Product Operations

Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.