Hotel General Manager

General Manager Job Description Responsible for the overall success of the hotel, meeting or exceeding planned objectives from revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with Franchise Standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Understands and implements the mission statement, values, and culture at all times. Prerequisites & Requirements 3+ years of experience supervising at least six associates at a branded, quality hotel (preferred) Bachelor’s Degree preferred At least five years’ experience in the hotel industry (preferred) Experience in Accounting is preferred Must display professionalism and have characteristics of honesty and trustworthiness Must have excellent attendance and punctuality Must have a valid driver’s license from the applicable state Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred Work Environment & Context Must be able to perform major life activities including standing, lifting, bending, reading, concentrating, thinking, and communicating. Must be able to stand for eight hours, bend, stretch, and reach. Long hours are sometimes required. Must be available 24/7, weekends, and holidays. Must be able to push or pull 60 pounds and lift/carry 30 pounds. Knowledge, Skills, and Abilities Knowledge Supervisory skills: interview, hire, train, appraise, document, motivate Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts Accounting practices Safety and security measures Area shopping, dining, entertainment, and travel directions All functions, procedures, and policies of supervised departments Daily hotel operations, including current events and bulletin boards Skills Train and develop associates through meetings, logs, etc. Monitor and document associates for both positive and negative feedback Maintain organization of supplies and order as necessary Analyze work for accuracy of self and others Computer literate to thoroughly operate property management system Abilities Multitask, detail oriented, remain service centric Effectively communicate with guests, department heads, associates, and corporate office support staff Market and promote the property to increase exposure and sales Manage time effectively Essential Functions Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals Promote positive morale and friendly attitudes Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc. Work within budgeted guidelines for maximum revenues and within labor models Maintain safety and security practices, have thorough knowledge of emergency procedures Ensure guests are provided with the highest quality product and service Communicate and document using internal means: logs, email, etc. Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies, and procedures established by the company Maintain certification from a brand approved responsible vendor‑training program Is responsible for implementing the company’s Standard Operating Procedures at the hotel Keeps Director of Operations promptly and fully informed of all problems or unusual matters of significance Responsible for accurate labor statistics and accounts payable Meets and exceeds guest expectations by providing service and teamwork Benefits Paid Time Off Choose 6 Holidays Per Year Team Member Room Discounts Referral Program Enrollment in Health Insurance Enrollment in 401K with Employer match Paid Volunteer Opportunities Bonus Plans Volunteer Benefits Accident Insurance Disability Insurance Life Insurance Cancer Insurance Dental Insurance Vision Insurance #J-18808-Ljbffr