Quality Assurance / Control Manager

Quality Assurance / Quality Control Manager

The Quality Assurance / Quality Control (QA/QC) Manager is responsible for ensuring consistent service quality, compliance, and performance across facilities services. This role partners closely with operations leadership and frontline teams to establish quality standards, conduct regular inspections and audits, address deficiencies, and drive continuous improvement across custodial and facility operations.

The QA/QC Manager plays a critical role in maintaining safe, clean, and compliant environments by monitoring service delivery, standard operating procedures, training effectiveness, and regulatory adherence across multiple locations.

Pay:

$65,000.00 - $70,000.00 annual salary The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For more information, visit: ABM Team Member Benefits | Staff & Management

Responsibilities

• Conduct routine quality assurance audits and inspections across assigned facilities to ensure services meet ABM and client standards.
• Monitor and document custodial and facilities performance, identifying gaps in cleanliness, safety, compliance, and procedural execution.
• Partner with Operations Managers, Site Supervisors, and Leads to address quality deficiencies and implement corrective action plans.
• Track recurring issues, trends, and performance metrics; provide data-driven recommendations for continuous improvement.
• Ensure compliance with OSHA guidelines, safety programs, chemical handling protocols, and applicable state and local regulations.
• Support onboarding and ongoing training efforts by validating SOP adherence, work methods, and quality standards.
• Participate in client walkthroughs, inspections, and review meetings, serving as a quality representative when needed.
• Assist in preparing for external audits, readiness reviews, and special inspections.
• Maintain clear, accurate documentation related to inspections, findings, and resolution status.
• Collaborate with leadership to support district-wide initiatives, seasonal readiness, and special projects.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• 35 years of experience in quality assurance, facilities operations, custodial services, or building services management.
• Demonstrated experience conducting inspections, audits, and performance evaluations in a multi-site environment.
• Strong working knowledge of custodial processes, chemicals, equipment, and safety standards.
• Familiarity with OSHA regulations, safety programs, and compliance documentation.
• Excellent organizational, communication, and follow-up skills.
• Ability to work independently, manage priorities, and travel between multiple locations.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience using CMMS or inspection tracking systems preferred.
• Valid driver's license required.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 149532
• Posting Date 04/03/2026, 02:53 PM
• Job Schedule Full time
• Locations Detroit, MI, United States
• Job Category Facilities
• Work Days Full Time, Including Weekends
• Workplace On-site