Sr Operations Manager

RESPONSIBILITIES Provide leadership and oversight of daily aircraft detailing operations, ensuring safe, efficient, and high quality service delivery. Detailing operations occur 24x7x365. Lead, develop, and manage frontline teams, including hiring, training, scheduling, performance management, and succession planning to ensure a strong and sustainable leadership pipeline. Foster a safety-first culture, ensuring full compliance with all FAA, OSHA, TSA, airport and company policies and procedures. Ensure the highest levels of safety compliance; provide direct oversight for safety and implement corrective actions to mitigate risks of accidents, incidents, and injuries. Oversee operations ensuring premium service standards and customer satisfaction Maintain open communication with customers and business aviation partners (e.g., FBOs, MROs, OEMs), fostering brand recognition, loyalty, and strong relationships with current and prospective customers. Manage, track and address customer feedback to ensure high satisfaction levels. Partner with internal departments to ensure seamless coordination of services, resources, and operational priorities Develop and implement operational strategies, policies, and procedures to improve efficiency, productivity, and service quality Monitor operational performance metrics, analyze data, and implement continuous improvement initiatives Manage budgets, financial reporting, cost controls, and revenue optimization to meet or exceed financial targets Ensure proper inventory control, equipment readiness, and facility maintenance Lead workforce planning efforts, optimizing labor utilization and scheduling to meet operational demands Proactively address and resolve operational challenges and customer concerns in a timely and professional manner Build and maintain strong relationships with clients, stakeholders, and business partners to support retention and growth Oversee employee adherence to training requirements, PPE standards, and company protocols, while ensuring all required airport badges, driving authorizations, and security clearances remain current. Review and manage timekeeping, payroll accuracy, and employee documentation in accordance with company policies Lead operational audits, quality assurance programs, and regulatory inspections Develop and maintain emergency response plans and ensure team preparedness Stay current on aviation industry trends, regulatory updates, and best practices Provide regular reporting and performance updates to senior leadership Support business development efforts and identify opportunities to expand services and partnerships Perform additional duties as assigned QUALIFICATIONS Must be 18 years of age or older and eligible to work in the United States Ability to read, write, speak, and understand English Demonstrated leadership experience in operations management, preferably with previous experience in aviation Strong knowledge of FAA, OSHA, TSA/airport regulations Experience managing budgets and performance metrics Strong problem‑solving and communication skills Proficiency in Microsoft Office Ability to work flexible schedules and travel as needed Valid driver’s license and reliable transportation Must pass all required screenings and badging EDUCATION & EXPERIENCE Associate or bachelor's degree preferred; equivalent experience considered 5+ years of progressive leadership in aviation or airport operations Knowledge of airport safety & security procedures preferred Prior and recent Scissor Lift Certification preferred WORKING CONDITIONS & PHYSICAL REQUIREMENTS Work in office and outdoor airport environments Ability to stand, walk, and lift to 50 pounds Ability to climb, kneel, crouch, or crawl Ability to work at heights Ability to use standard office equipment and computers Adequate vision and hearing to perform duties safely The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. 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