Senior Director, Global Customer Service & Vendor Strategy
Fidium
Fidium Fiber seeks a Sr. Director of Customer Service to lead tier 2 support operations and manage third-party vendors, reporting to the Sr. Vice President of Customer Operations. The role oversees vendor performance, builds KPI dashboards, and works with onshore care and experience teams to ensure exceptional service and customer retention. Responsibilities include vendor negotiations, budget oversight, QA program development, and international travel to offshore locations. #J-18808-Ljbffr Fidium
Vacancy posted 1 day ago
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