Branch Manager

Job Details Job Location: Austin Branch - Austin, TX 78745 Position Type: Full Time Job Category: Management Company Overview Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs, Good Earth, Articulture Designs, and Four Seasons Greenery are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients. Summary Description The Branch Manager is the single point of accountability for the Austin market. This role owns the full P&L and is responsible for driving revenue growth, operational execution, client satisfaction, and team performance. This is not a maintenance management role. This is a business leadership role. The right candidate will combine operational discipline with commercial instinct. They must be equally comfortable leading crews in the field, managing high-end client relationships, and holding their team accountable to performance metrics. Job Duties and Responsibilities (Essential Functions) P&L Ownership & Financial Performance Own full branch P&L (Revenue, COGS, Gross Margin, SG&A, Contribution) Deliver against monthly, quarterly, and annual budget targets Drive margin improvement through labor efficiency, procurement discipline, and pricing execution Maintain accurate forecasting and pipeline visibility Revenue Growth & Market Development Lead local sales efforts in partnership with Business Development Drive new business, enhancements, and install revenue Build relationships with Class A property managers, architects, and key decision-makers Ensure CRM pipeline is active, accurate, and converting Operational Execution Ensure consistent, high-quality service delivery across all accounts Own scheduling, routing, and labor planning Drive adoption and discipline in Aspire (job costing, time coding, reporting) Implement SOPs and continuously improve branch processes Team Leadership & Accountability Lead, coach, and develop Account Managers, Operations, and Field Teams Set clear expectations and hold team accountable to KPIs Drive a culture of ownership, urgency, and continuous improvement Conduct regular performance reviews and team check-ins Client Experience & Retention Own top-tier client relationships, especially flagship accounts Ensure a high-touch, white-glove service experience Proactively address issues and protect client retention Lead client reviews and business updates Data-Driven Management Lead data across all aspects of the business: Clean data in Aspire Operational reporting visibility CRM pipeline health Job costing and pricing discipline Use insights to identify trends, gaps, and opportunities Knowledge/Skills/Abilities Think like an owner Lead with clarity and accountability Is comfortable making decisions and owning outcomes Balances people leadership with performance expectations Brings energy, urgency, and professionalism to the role Level Requirements 5+ years of leadership experience in multi-service operations (interiorscape, landscape, or similar) Proven P&L ownership experience ($1M+ preferred) Strong operational and financial acumen Experience managing teams across field and office environments Ability to lead through structure, systems, and accountability Benefits for Full Time Eligible Include Medical with contribution coverages on our health program as defined by plan Dental as defined by plan Vision as defined by plan 401K as defined by plan Paid Holidays as defined by company policy Personal Time Off (PTO) based on the accrual allotment as defined by the company policy Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to stand for extended periods of time. The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20-40 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Varied Field Environment performing outdoor work with moderate to occasional loud noise. This is a minimal description of duties and is not intended to describe, in detail, the multitude of tasks that may be assigned. As the nature of business demands change, so may the essential functions of this position. Botanical Designs LLC. And affiliates is an Equal Opportunity Employer. All offers of employment at Botanical Designs LLC. are contingent upon clear results from a background check. #J-18808-Ljbffr BOTANICAL DESIGNS LLC